Friendly Staff who helped us get a rental car without hidden costs. Parking was free. Decent breakfast, but we lacked some variety for longer stays. I think it would be great for a less than 7 days stay. The pool was really nice, we especially enjoyed the covered pool area to avoid the sun and just relax. Beautiful areas within the hotel that makes it feel relaxing and spacious. The room was spacious and with a little garden area right outside. Very nice!

There seemed to be incoherence with staff members about their policy for breakfast hours. Some were OK with us finishing up our food while they removed the buffet, and others seemed quite annoyed when we were not finished when breakfast hours were over. Kept asking us to finish up and leave. It made it feel much less relaxing. Limited parking spaces. Had to arrive before 17 to get a dedicated spot. A smaller car is beneficial to utilise the driveway space. There was a big cockroach in our room.

Immaculate and spacious room with a great view over the sea. The breakfast is buffet type with big selection of both continental and English breakfast choices. The staff was very friendly and when we asked for it they could offer a very early breakfast. The location is great, quite close to the centre and to a lot of connecting bus lines.

Even though the sauna was listed as a facility, it was closed down due to Covid. Unfortunately, this was not communicated in advance neither on the booking site or once booked in an email, so it felt as a bit of a let down. On the 5th floor where we were, the noise of traffic could be heard, specially at night.

Very nice and new hotel, spotless clean, good selection for breakfast, nice heated pool. We really liked the location, city center reachable in 15minutes by foot. Parking seemed quite small, but we stayed in December so there were always spots available.

we had a room with sea view and traffic noise from the street was sometimes a bit disturbing. if you like to sleep with windows open, I would choose room with garden view. coffee and juices during breakfast could be of a better quality.

Originally we had an option with breakfast but we also chose to dine some of the evening in the hotel as it is a chef masterclass dish options available. We absolutely loved to try so many varieties and each evening there were new dishes so tasty! We want to come back and stay in this hotel again, the location is fab if you rent a car! Car parking can be tight but it always worked for us. The room is large and high ceilings, we are thankful for the room with balcony in the quieter hotel wing! So lovely! What surprised but I really appreciate and value for the hotel having an agenda every evening something different to entertain the guests in the evenings. All sort of music genres and even an introduction to Portuguese custom songs/dance to take part, you must, how else you would get the experience as a visitor to the country?! The hotel employees are wonderful, we had so pleasant stay for their hard work!

The hotel is comfortable and has a nice view facing the sea and city. Staff are generally friendly and helpful. The rooms are spacious and the bathrooms very good. The hotel is kept in excellent condition and cleaning is thorough. Bar area is very nice. Location is good, walking distance to both harbour and town centre. Close to several good restaurants.

Breakfast was varied but surprisingly there were a couple of things that could be better. They serve a type o imitation bacon that is weird and fruit juices are not up to the standard of the rest of the buffet. Parking is limited and created a weird situation: When we arrived, the receptionist told us we should leave our car in front of the hotel as the garage was full. There were several cars there. Two days later, when places became available in the underground garage, instead of letting us know and asking us to move the car, someone in reception called the rental company and complained our car had been stopped in front of the hotel for two days. This was awkward and perfectly avoidable.

The staff was exceptional, the rooms and hotel in general are clean, comfortable and so beautiful. The breakfast had lots of food to choose from and the hotel also offers loads to activities you can book directly with them to do during your stay in Madeira which I didn't get to do because I had already pre-booked all of my activities beforehand. I could still use the poolside after checking out and use the spa facilities to get ready for my flight later that evening which was really kind of them.

The coffee at breakfast wasn't great and the entrance to the toilets by the pool could be a bit nicer and cleaner

This is our second stay (one week each time) at this hotel, so it's clear that we liked very much our initial holiday and, happily for us, things didn't change for our return to heavenly beautiful Madeira. We will be back for sure some time in the future and 100% we will book another room at this superb hotel. Spacious and clean rooms, comfy beds, fabulous breakfast. Free parking (subject to availability) in the underground garage or in the alleys surrounding the hotel.

Staff could be a little more friendly ✌️

The hotel was clean and fairly modern. Room was spacious and well maintained. Staff was friendly and helpful. The spa area was nice and parking on site was free. There were also live events in the evening. Location is good in terms of access to restaurants and to the city centre. Air conditioner worked really well.

Breakfast could have more variety from cheese and meats. Unfortunately coffee and/or coffee machine were really bad and coffee was awful. No taste at all, just dark water. Parking is limited and it might be difficult to pay if you come later. Location is not very quiet as it is close to a main road. Some rooms don't have a proper balcony, just some small outside space. Unfortunately, the price is the same as the ones with a balcony. Pillows were too soft.

Great stay at a hotel that was convenient for Funchal. Breakfast was plentiful and nice selection. Pool was good, however might have been a bit cold for some people. Plenty of sun beds and the hotel also supplies a bathrobe and a pool towel for your convenience. In all a lovely hotel that I would happily stay at again.

Coffee and milk/creamer would have been a nice accompaniment to the kettle and cups that are supplied. Up a steep hill that may be bothersome to someone infirm.

the staff is friendly. the jacuzzi under the roof is heated, it was about 26 degrees, 1.1m deep. breakfast is constantly replenished, but the same every morning. good communication if you want to use buses.

very hard beds. the floor was not cleaned when the room was left to be cleaned. in the evenings there is a show in the hotel and at the end the show approaches everyone individually asking for a tip, thus creating an uncomfortable situation for the visitor. I don't know what time the saunas open, but they are still closed at 11 am and open until 7 pm. there is no kettle in the room.