Excellent location, excellent service, elegant building and decoration

Our room no 405 had a very small window without transparent glass. the glass had a white film because the outside is looking to the back window of a restaurant or so. The interior was quite dark. And the photo of the room at the description didn’t match the real room because in the photo the room is shown with a big transparent window

The location is great in the heart of the old town and it is very simple to travel everywhere. The staff is kind and helpful. The interior of the hoel is interesting and we loved the elements of ancient items exposited.

We can’t find any essencial drawbacks, just it would be great to have more various breakfast. All week it was the same.

Excellent location for city break. Comfortable and clean. Friendly and professional staff.

For some reason it proved difficult to get milk as part of coffee/tea facilities in bedroom. I was told to call room service as needed, no doubt at extra cost. Coffee / tea sachets weren’t refilled. Not the hotel’s fault but outside our room on Rua do Prata we’re major sewage works that had an unpleasant smell on occasions and noisy machinery working from 8am. Although not every day. Had we known about it we probably wouldn’t have booked.

I really liked staying for five nights at this hotel. It was an easy walk from Rossio Metro station, although the Portuguese cobble stones are not fun with a suitcase. The ambience is lovely, the hotel being built from an eighteen century building. From the start, the staff were friendly and informative. The room did not have a view, but that was of no concern to me. It had everything I required. The wifi signal strength was excellent. The hotel is well placed in the old centre of Lisbon, close to the trams, shops, the river and other transport outlets. The breakfast was included in the price. It was simple, but very fulfilling. I would recommend this hotel to anyone staying in central Lisbon. It was great value for money.

Nothing at all.

Housekeeping cleaned the room and left no Toilet paper but did leave used drinking glasses. This was the 3rd day of dirty glasses being left in the room. Reported to concierge desk. (again) Responded with sincere apologies and a bottle of wine.

The location is great. 5 min walk to metro station and 5 minute walk to the waterfront. Plenty bars and restaurants within a few minutes walk. Staff were very friendly and helpful. Our room had a wee balcony so we could open the door for fresh air. It’s only big enough to stand on which was fine.

You could hear quite a bit of noise from other rooms. I was woken up at 6am with someone else’s alarm. Would be good if they had an iron which we could borrow from reception. Breakfast had to be pre ordered the night before so we didn’t bother. There are loads of reasonably priced cafes for breakfast within a few minutes walk.

Breakfast to be ordered the night before, giving time required (with 15 min tolerance). It means that there is no crowding around a serving table, as most of the food/drinks are hand served. Most comfortable beds... and pillow.

Only ONE table lamp beside one side of the bed... there should have been 2. Not any fault of the hotel but major works are being carried out, probably for the rest of the year (sewers being re-vamped after 400 years!).. but it doesn't really disturb the wonderful central position of this hotel.

The staff were very nice. The hotel is close to all major attractions.

There was major road work directly outside the hotel. On the first night of our stay, there was a power cut. In the middle of the night an emergency light went on in the bedroom but no similar lights were in the hallway or stairwell. We used our mobile phones to navigate our way downstairs. The shower was not affected so on the plus side we were able to wash. Had I known about the road works I would have selected another hotel.

The room was huge

It was not completely clean, the hairdryer didn't work properly and there was not enough toilet paper

We loved everything about this hotel. The location is fantastic, the room was lovely, and the double glazing on the windows ensured it was nice and quiet. Comfortable bed, lovely bathroom and great staff who are very helpful.

The only minor niggle that I have is that we had to ask for a kettle and some tea cups, but they were supplied as soon as we requested. And there was no iron or ironing board available at all, which I thought was a bit strange for such a lovely hotel.