Great location, restaurant, pool area. Very clean and spacious room with a comfortable bed. Large bathroom with deep tub and separate bidet.

Water ran back and forth between cold and scalding hot. They need to fix their plumbing. Noise from the next room was horrendous. Could even hear someone’s cell phone buzzing. A party one night and a family with loud children another kept me up until past midnight. Bad behavior on the part of those patrons, but hotel needs to do more to soundproof rooms.

It is a nice place, old in some way, quite, charming, friendly staff, but I can't say that is not as a 4 star Hotel , when I compare to other hotels we've been.

We have only breakfast, but there wasn't so many options of food, it was not bad but this can improve to have more options for allergens and more dried fruits and hazelnuts and the connection from airport with public transport...buses is very bad with the North of the island.

The hotel is really very beautiful. the staff is nice and helpful and smiling. The breakfast was varied and a large selection. I had dinner in the restaurant and the local fish and mussels, including Madeiran wine, were delicious. The room was luxurious with a balcony and a view of the garden and the ocean in the distance. In addition, they also have parakeets and a great talking parrot in a cage near the hotel. He was absolutely charming and not only talked but had a great laugh.

I liked everything here, so there is nothing I didn't like.

Front desk stuff was very nice. I particularly asked for no stairs & no smoking room & we got a room on the ground floor which look like a newly renovated wing of the hotel. Room was very nice, looks newly renovated, very modern, clean, spacious, big comfortable bed, with all necessary details needed for a very comfortable stay. I highly recommend this hotel.

First impression on the outside of the hotel, didn’t look so impressive, looks old & entrance was hidden behind the restaurant. Lobby looks dated & a little dim, but we love our room.

Our bedroom was very clean and spacious with plenty of storage space. The beds were very comfortable and our bedroom had a balcony with a lovely view of the mountains. The bathroom was very clean and spacious with towels and toiletries included. The breakfast was excellent with plenty of choices including wholemeal bread. There is ample parking at the hotel and there is a good restaurant on site serving a wide range of local and international food. The location is very good with the tourist attractions within walking distance. Highly recommended.

I liked the room with a very big comfortable bed with comfortable pillows and a balcony with a view to the garden. You can even switch the heating on in the room, if it's cold. There is a swimming pool in the hotel. I liked the breakfast as well: eggs and bacon, youghurt, tasty cakes (especially the Brownie), some fruits.

The wooden wardrobe in the room is quite old and it has a special smell... I lacked some vegetables for breakfast and a coffee from the coffee mashine was not so good... The jacuzzi, unfortunately, was closed.

Great staff, very spacious and clean rooms. Staff were really nice while organising take-away breakfast for our extremely early morning hike. Swimming pool was absolutely empty for us, it was a nice refresher after a long day. Delicious breakfast.

Hotel is a little bit old and some furniture etc. needs repair, but everything is working well and it's clean.

We spent here only 1 night, restaurant was great, we didnt have time for pool, but surely its refreshing. We were leaving early in the morning and staff made us a breakfast to go, thank you very much :)

A little bit noise from the hall, when people were going to rooms at night, but its individual

Nice little hotel, well located. The restaurant is very good. 😊👍 Good for the price.

The infrastructure are old. They need to do some refreshing. The inside pool is depressing.

loved the location and reception staff very friendly.

this hotel is callling itself a 5-star hotel. However, the breakfast menu was very poor. ( scrambled eggs, great, some cornflakes and some cheese and ham 7 days a week) few times there were tomatoes and some other veggies. also the knob of the radiator in bathroom was broken towels were damp for few days.