The beds are amazing, I love the sheets they maybe at least 1000TC. I love Andreas the front desk he gave us several suggestions of where to go around Sintra and even saw us to our room (who does that? only top rated hotels!) I love that this hotel is at the city center-you can see the National Palace from your window and accessible to shops, restaurants, bus and even the train station if you want to go to Lisbon. I checked out early only to find out that our flight was delayed-the front desk even allowed us to stay in our room again at least until 11ish. Awesome stay and affordable, if I go back to Sintra this is one place I would consider staying again.

Great location in the heart of town. We arrived lunchtime the first day. Parking is tricky as the hotel is perched on the mountain-side but we called when we were 5 min out, and the desk helped us to unload and then told us where to park. Easy walk to first attraction day one and then to dinner night one. The next day, the hotel got us a taxi to get to the Pena Palace, we walked over to the Moorish Castle and then downhill, had lunch on the way, and then back to the hotel. Hotel is super clean, breakfast was good. Hotel is obviously making an effort to please with extra touches, like pastries and coffee available all day. Pleased we stayed here. Beautiful location, super fun to explore Sintra.

The hotel couldn’t be in a better location. Within walking distance from the town center. Staff was very friendly and efficient, always willing to help with directions and anything we needed. We bought breakfast a few days during our stay which was cheaper than originally quoted and food was very good and plentiful. Our room had everything we needed except it didn’t have an iron nor board. View was great , facing the front children’s park up front. Had a good expirience and would definitely return here.

Nothing negative to report, everything met our expectations.

The location of the hotel is excellent, you can walk everywhere in the charming city center. The room was huge, with a great view and windows that opened. The decor is a little dated, but everything was very clean. The woman at reception couldn't have been nicer. The hotel has 3 parking spots when one opened up and my friend went to get the car to move it she gave me cones to help save the spot. If you have to park on the city street and walk to the hotel they give you a pass so parking is free. I would

breakfast was just ok. In the hotel's defense we had been staying in 5 star hotels for the rest of our journey so they had some still competion.

The staff was friendly, professional and went out of their way to accommodate us. They also provided some wonderful recommendations. The location couldn't be beat - in the heart of Sintra. The view from our room was lovely.

The room was a bit drab - carpeting in a European hotel was unexpected and unattractive (the decor took us out of the feel of Europe and more into mid-western America) - and the pillows were uncomfortable. Other spaces in the hotel seemed better.

Attention was given to the smallest detail. loved the decor and also the tasty breakfast offering. location is the best! The rooms are extremely clean and organized. the staff members are all exceptional and more than willing to do everything possible to help make our stay fun and easy. Always smiling and asking if they can help.

The only improvement I recommend is more help. The front desk help is exceptional, as is the breakfast help in the morning but they are stretched too thin. they shouldn’t have to leave their work at the front desk to park and retrieve cars for clients.

On arrival at the hotel we were helped by the staff with our car. Anyone who knows the traffic in Sintra will know how wonderful this is. Check in was excellent. We were there with 6 other friends (4 cars in total) and the staff were efficient and happy, helping us to our rooms. The hotel itself is within easy walking distance to the Regaleira, and a short Uber to the start of the Peña Palace queue. The rooms were a decent size and clean.

Everything was great

The location was fabulous. The room was spacious, clean, and quiet. Our buffet breakfast each day had a wide selection and everything was really good. Staff were very friendly and helpful with advice and directions for sightseeing. Free parking just outside the hotel; parking in Sinatra is very scarce. We would stay here again!

Our car was slightly dented & scratched when parked outside on the street. Not the hotel’s fault, and streets are very narrow. Our guess was one of the motorized tuk-tuks that were everywhere, and which were parked near our car (there was no actual parking spot where they were often stopped). Would not have a rental car in Sinatra again.

We are very happy that we stayed in this hotel. All the staff were very nice and helpful. They tried everything to make sure our stay was good and comfortable. They even booked the Pena palace tickets for us. The hotel is modern and very clean with good breakfast. The location is very central, right beside the national palace, lots of shops and restaurants nearby. I highly recommend this hotel for everyone who will visit Sintra.

It is not the fault of the hotel. If you drive your own car, with all one way streets in Sintra, you will easily get lost many times and difficult to reach the hotel.

Fabulous location just a short walk from the Sintra National Palace. The staff was very helpful and gave us good ideas on what to see in our limited time there. The breakfast was great.

We were able to park in front of the hotel to unload our bags, but had to park several blocks away. The staff did provide a placard we placed on the dash so we didn't have to pay for the parking. Also, in the evening the staff found a place we could park close to the hotel.