updated room and location

small pool & noise from construction?

everything was amazing location was perfect rooms are beautiful, staff very attentive and nice very polite everyone…. the island is a very enchanted place

what we didn’t like was about parking ticket have to bring it inside to have it stamp then take back to the parking lot and then you can use it to leave the parking lot. it was a little too much

If you’re looking for a good location, look no more, just book this place - right in the town center of Ponce, within 5 minutes walk you can reach at least six tourist attractions. Cleanliness is petty good, it has a nice pool as well. Communications were great, they are real problem solvers and did everything they could to make your stay better.

I wish there was a hair dryer in my room.. we also had a little hiccup with the parking (not enough space for hotel guests even though we paid the $11.25 parking fee), and we ended up parking our car in the parking lot just across the street (also managed by the hotel tho, so safety was not an issue).

The staff in Melao. Congrats amazing team! We want to come back because of you guys and the restaurant! They are so diligent and client oriented. We were very surprised with the great service. They were very respectful and always attentive to our needs. We also like the safety of the hotel. We really feel very safe. We like the Casino and the location. The housekeeping young woman was very kind with us. Congrats!

Fine tuning with the reception personnel about how to be more client oriented.

The room was clean and the swimming pool was nice. We plan to return to the hotel in the future.

The property is in a middle of a remodelation. The worker started the drilling and other stuff early in the morning, which is understandable. We don’t complain about this. It’s just that is a little uncomfortable to rest with all those noises.

Location - easy to walk around Ponce Downtown. Melao Coffee shop - Breakfast and service they were very good. Casino Near to restaurants and other amenities.

I didn't like the walk from the parking to the room. The location of the reception it was far from our room. In order to use the laundry room, you have to get the keys from reception. They should have another way to use that room. We didn't like where the elevators are located.

Room was spacias with a great view. Very walkable. Right in the town square.

Construction on hotel started at 7am. Casino is very generous word. lots of slots but all the same type. very few table games. No liquor in casino. No smoking area in casino. Please do not think you are going to Vegas or even AC. This is not it!

Very well located, the plaza right in front becomes a magical place full of history and music at night and during the day with its water fountains and great coffee around you just don’t want to leave. The room was super clean and the bed was very confortable, the pool was only for us the day we stayed, it is super clean and modern, we enjoyed the outdoor music too. The employees are very friendly. The restaurant was another great surprise, the ambiance is so unique and the next day the coffee shop had amazingly good Egg Benedicts and Mexican hot chocolate, a perfect ending for our short but very romantic anniversary getaway.

The hotel is beautiful the service was excellent and the rooms are spacious we loved the restaurant and the café shop and it is centrally located. It fulfill our expectations.

The construction noise that started early in the morning around 7am they should make accommodations to guest and start a later on the day.

location

I think is on rebilding for life, the last time I visited few years ago it was the constrution of pool and now floors and room, is like never ending construction and for someone like me who want to expend relax time be waken up by driller is not good idea. I really expect in to my next visit see the final result and finally the construction ended