The location was awesome... 10 min from San Juan airport. you couldn't be any closer to the ocean. This hotel has so much around it. Natalia was a big help and always had a smile.

The fragrances they were using in the lobby were way too strong... we had no dresser, no phone, no clock in our room. We had to use the ironing board as a table. The power outlets in the room were not as strong. Took forever to charge my phone.The hot water never got hot, and it was room temp at most, and the water pressure wasn't good either. The pool on the rooftop was really small, and there was no place for shade. they had two elevators, but only one was working, and it was really slow. For staying only one night, it's ok. But not for the price we paid.

View and location were excellent. Staff was always attentive. Pool was good. Didn't use the restaurant due to the small options of food and prices were a bit high. We had valet service which was easy to get when we needed our car. Chairs at the beach were ready and available with towels included. Staff was also there to take drink/food orders at the beach. I had balcony room with no chair or table to sit outside but the view was amazing.

Room did not have a dresser or closet to put my clothes... an open rack to hang your clothes. No side tables to put your clothes in either. Luggage had to be prompted opened the whole time on top of the small couch.

I liked that the hotel is accessible from the beach to several businesses and other hotels around it.

The Hotel does not have parking, they use a valet parking service where the employees do not inform the guest how much they must pay for this service. They do not offer a Continental breakfast. They charge the 2 bottles of water and the coffee in the room. You must leave a deposit of $250 for room security that is charged separately from your nights stay. Very small pool.

Beach access, pool deck, restaurant, chairs and umbrella for hotel guests on the beach. A number of casual shopping and a variety of dining options nearby.

Limited space/drawers/shelves to store clothing. Inconsistent beach service for drinks or food. To access the street where the hotel is located, Uber drivers typically had to cross a busy intersection with only a stop sign, and that sometimes delayed their arrival times.

Accommodations, the view of the ocean is perfect, roof top pool (a little small but the view from atop is beautiful. The dining & bar right on the roof top as well. Conveniently located in the tourist strip area where you can find restaurants, bars, & stores. Staff was excellent especially Andreliz & Valerie. Hotel is under new management but the general manager Al Perez is making great improvements. Definitely will stay again.

I think the roof top restaurant Kumo can improve their menu. Its almost like the restaurant is a tapas bar but it's not. The appetizers looked more like the main entree and the main entree looked more like appetizers.

The property was amazing! It’s literally steps away from the beach. We stayed in the Habitat De O:live room and the decor was spectacular! Very comfortable spacious room and the shower was wonderful! The staff was very attentive, welcoming, and very friendly. Staying here was the best decision.

I loved how the hotel was lit up as if it was glowing in the dark.

The room was very small and my fiancé ended up getting bit by something at the beach that spread all over his legs and arms.

We’ve been here several times after a wedding we attended here which was fantastic. Its a great place to land going or coming from the airport on our trips to z culebra and Vieques. We love the rooms, the rooftop and the services on the beach.

Early morning construction near our expensive beachfront room. They had a note in room that said construction wouldn’t start until eleven but at seven AM we were woke by hammering. The lack of coffee in the morning in a four star hotel could be a dealbreaker.

I understand they had construction on the property but that didn’t keep me from having an amazing time! From the Valet (Shoutout to Joshua for being professional), the concierge yo the staff at KUMO for making my birthday stay special. I also loved the pool on the terrace with the beach view.

There’s not a thing I didn’t like

Location was everything! rooftop was nice!

Pool could have been bigger. room was basic, no dresser drawers, no credenza, side "night stands" only had one and it was a stool. Hotel is clean but needs a remodel.