The location, cleanliness of room and surroundings, friendly staff. Great romantic climate coupled with the resort area made it great. Breakfast buffet was great.

There were lots of flies. One time it entered our bedroom and had to call the receptionist to get rod of it. Also the septic tank is located near the parking and the smell was bad. The breakfast buffet could have had non veg items too. Also the dinner buffet is overpriced and didn’t have enough non veg items so I had to drive 8 kms down to a decent hotel.

The location is awesome, just crossing the Tamil Nadu border. Also, the drive between resorts and Munnar town is a great place to drive. We don't need to plan any other side seeing that nice road to drive and see the location.

Though the staff are very friendly and do their best, the staff count is very low compared to the crowd at the resort. 1). Not able to get a tea or coffee between 6 and 7:30am; no one is pickings up the calls because they are all busy preparing breakfast and cleaning common areas. As a guest, it's a very painful experience without proper tea and coffee in such a nice morning climate. 2). There is a heavy rush in breakfast and dinner hours, and staff are not able to manage because there are very few staff, and at one point I vacated the dining hall on Sunday dinner.

It was very good, with a scope for improvement.

The upgrade to a superior room, "The Crown Suite" was a big disappointment. No balcony view. Dark coloured sloping roof seriously affected the lighting in the room. Wash room should have hair drier. For a three four storeyed property a lift is a must. On top of that open stairs during rains is a nightmare to come down to the dining area with all wet floor and steps.

Excellent place for family!! Rooms are big and clean. Pool maintained well & clean. Location of resort is superb! Superb climate with mountains covered with fog. And in night resort was almost covered with fog. One can go there when have fun with family. Service of staff is very prompt & polite. All staff members are always there to serve you. Food - okay Tariff - Reasonable. Overall, best place for couple or family

Location, Views, Rooms

Not great for people with mobility issues due to steep access to hotel as well as rooms. Limited refreshments on offer. Constant pestering from staff either by phone or knocking on the door to room.

The spectacular view The bed The friendly atmosphere and services. They trying to make the best for the clients. Not easy for this type of hotel

Nope

good location, staff were too friendly, food was good, hotel was clean and hygiene. over all its a great experience to stay in this hotel

location, view point, food and pool

What I liked the most is the smile on the staff's face. They were very helpful, got everything that I needed on time and it was a very pleasant experience. The pool was awesome, well maintained, there was a play room to keep the guest engaged.

What I didn't like is minute things like the lock on the bathroom door, they could have replaced it with a much more sturdy one!!

Everything was nice and perfect....... Staff was nice Rooms were clean and spacious Food was also up to mark...... Also the weather was awesome

....

Location was breathtaking. All the rooms have the view of hills. Swimming pool was cinematic. Breakfast buffet was extraordinary.

Lunch and Dinner were average. Price of the rooms were high. Swimming pool should be temperature controlled as this place is cold through out the day.