The staff was great and maid service was exceptional. Breakfast I included in my payment and it was excellent. Even though this was not the room I wanted it turned out for the best because it was quieter at the back side of the hotel. The location is excellent. I would go back but I would make sure that I had a little bit nicer room.

I really had hoped to have a nicer room. I booked it quite a few months ago and had hoped for a view over the village. My room had a view to the trees no village lights and no canopy bed it was a a little small I thought for what I paid. The pictures are a little misleading about the room size, beds and view.

It is a historic, iconic hotel; the oldest established hotel on the Iberian Peninsula. It was restored in the 1990s but retains a lot of its 18th century character and quirkiness. We stayed in January and it was quiet with just a few guests. The staff were helpful and accommodating and the spa treatments we had were good value. Parking in Sintra is now highly restricted in the old town accessed by locals and hotel residents using a QR code / camera system which is a little hit and miss. Lawrence's has 3 free spaces just outside the hotel plus a payable garage close by. We were put in the Lord Byron Suite which was a nice touch. The public areas are tastefully decorated with many traditional features. To be clear, it's not a modern luxury hotel. It's a piece of history.

Nothing. We would stay again.

The historic building and furnishings were beautiful and inviting. The staff were very attentive and friendly. They were also able to provide information about the town and area that is not easily found because most of the staff live nearby but also have been working for the hotel for decades. The room was magical, with a balcony overlooking the ravine and at least 2 castles. The experience was surreal.

I didn’t like the fact that we could not stay forever at this beautiful hotel.

Beautiful and romantic hotel in a fantastic area with a lot of history. Restaurant is great, well serviced and with delicious homemade and well priced food. Provided breakfast was scrumptious and included a lot of local produce.

Balcony was same level as road 40M away with nothing blocking or interrupting line of sight, so pedestrians could see you easily. Hotel Staff could have been more responsive to requests and room decor and utilities could be considered a little basic but considering location the is what you would expect.

The staff were impeccable, the hotel has a lot of charm and ideal location. Our balcony overlooked massive greenery, which was lovely, a babbling brook and a couple of owls could be heard in the background. We also had a great evening meal at the restaurant, again the staff was very friendly and professional.

Nothing comes to mind.

Great staff, and fabulous location - walking distance to Sintra (historic old town) and all the sights we wanted to see. Old colonial style hotel with many antique pieces (furniture/artwork/etc).

Its a very old hotel so some parts could do with a little modernization, but overall - a good experience.

It is in walking distance to historical Sintra shops, restaurants, the bus stop to see the castles. The staff was very helpful finding parking.

Driving in Sintra is VERY difficult with narrow roads. There is a barrier to the road this hotel is located on. It took a few dropped calls and a very stressful loop to finally get a code to allow access onto this road. Get the code before you get there.

Location is good being very central, walk to main square and many sites. Comfortable, large room, great breakfast. Staff are excellent!!

Limited parking and now you cannot drive a private car in the old town or to Peña Palace. Parking is impossible in the main town area. Even if you can drive it’s incredibly hard and nerve racking. This is a Sintra problem, not the hotel. Streets are narrow, winding and busy with traffic.

Outstanding service of the staff. Clean and proper rooms, with a bath . Suites and some rooms have magnificent views . Friendly staff , all very helpful. Diner is a must! High quality and the Gents who did the service in the restaurant are truly stars in service and etiquette. High standard, formal and friendly. Leg of lamb super tender, and the desserts .... O.m.g.. never had a cake 🍰 and pie like that.. And breakfast.. do it! Youll feel like a time traveler with damast napkins, fruits, cakes, scrambled eggs , pie, toast.. and so on and on.. 10+ on all points.

Beautiful hotel centrally located to walk to all sites and eat in town. Breakfast was delicious too. The staff at front desk and in dinning room were superb!

Sintra was colder than we thought. The hills reduce the temperature by 10 degrees. Another comforter on bed would be nice for chilly nights.