We had opted to “pay at property”. We provided a credit card for guarantee but told the hotel on arrival we would be paying by debit card. They told us we could do so on the day of departure. On the day of departure we were told that they’d already processed the daily rate (excluding taxes and car parking) to the credit card without asking us, which we didn’t want! We have done this countless times at other Reims hotels with no problem - surely a guarantee card is just that! They should not automatically be processing payments! It was disappointing and we still haven’t seen the credit turn up so I guess we will have to go back to them as we’ve currently paid twice!

Awesome quiet place with beautiful territory. Rooms a cozy and very fresh, featuring coffee maker and a nice bathroom. The hotel has no proper restaurant, but there is a lovely hall with an open fire, that is just incredible in winter. And there is a really nice gourmet restaurant in 3 min walk.

Not much to dislike about that place. Pillows and mattress are on the soft side for my liking, but might suit someone better. The only real point is incredibly slow Wi-Fi, so if you are planning any remote work, it won't be over Wi-Fi.

The location was excellent and Reims was easy to drive into. The room was perfectly functional- we had a fantastic night’s sleep - the bed was really comfortable. The valet parking staff were lovely (we arrived and departed at peak business but they were so polite & helpful).

Breakfast was fine - although it was a bit difficult to identify the fruit in the fruit salad (a bit fermented!) The evening meals were probably great but limited for dietary requirements, so we ate elsewhere. The room was probably too small to stay more than a night or two but we did have a lovely cathedral view.

The location is amazing right by the cathedral. They have parking near by but a valet does everything for you including the unpacking and bringing to your room. The room was a bit compact by nice nevertheless even with a baby in tow. We only stayed one night and didn't use the spanor had breakfast so I can't comment on that.

The room faced some ugly roofs and was very dark. We didn't mind for the one night, but if I stayed longer, I would not choose a room facing the back of the the hotel. I think they call it the courtyard which sounds nice but isn't.

We love this hotel. The staff are smiling and helpful. The restaurant is exceptional, the food is delicious and watching the cooks and the waiting team prepare and serve dinner is like watching a ballet. The position is magical, directly opposite the cathedral.

Hardly anything and only tiny quibbles. The drain on the shower was a bit blocked, which was looked at and resolved promptly. The pillows might be a bit more natural but I think this is a matter of personal taste.

The hotel was in a great location across from the Cathedral. The entrance was lovely and the greeting from the staff was friendly. There was enough staff so there wasn't a waiting period to sign in or ask questions. The room was clean and newly updated with light blocking curtains and a large tub/shower. Equipped with a upscale restaurant and spa, this hotel has everything you would need for a comfortable stay. We came to see the town during Christmas. The Christmas village was within walking distance about 13 minutes. The Cathedral was lit beautifully and surrounded by pretty Christmas lights.

I felt the pillows were too big and hard to sleep on. I probably would have gotten one had I asked, so I don't fault the hotel for this. An offering of feather pillows along with the hard pillows would have been nice for those who have pillow preferences. Other than that everything was perfect.

Drinking cocktails and dining in front of the Notre-Dame de Reims is an experience to be cherished. The menu at the Restaurant - La Grande Georgette - is exceptional but often booked out. If you want to eat there (as the hotel will warn you), please be prepared to reserve in advance. The staff are great and the concierge service very helpful. There is a tourist information center just round the corner. The location is very central and easy to navigate. The bed was very comfortable, and the bathroom beautifully appointed. Three days here passed very smoothly.

Our room could have been bigger - though it should be possible to work out what sort of room you get from the website. Maybe we weren't that careful when booking. The space for making tea/coffee is very cramped, but we had a lovely table on the patio which made up a bit.

The location, super comfortable beds and the restaurant.

It’s a little awkward to access as there are barriers to the Cathedral courtyard, so we ended up driving around a lot. We didn’t know we had to wait there for the valet to give us access.

The overall design was fabulous, very modern and elegant. The location is perfect opposite the Cathedral

The shower screen wasn’t wide enough to stop water going on to the floor. Staff recommendations could be improved - One of the staff recommended us that the Pommery champagne house was open. We walked all the way there, it was closed. Unfortunately, we didn’t get to experience anything of the Champagne houses/history that I was interested in.

Beds were very comfortable, the location, you can see the cathedral, the restaurant recommendations were really good. Room service was great and laundry services as well.

Our sink in the bathroom was broken, we requested to get it fixed and they didn't in the two days we stayed. There was no sense of urgency about it. They apologize for not getting it fixed after we inform them at check out that it wasn't fixed.