The air conditioner.

That some of the items I left in the room when leaving where not returned.

Delicious breakfast at the hotel's restaurant. Pools are open for 24 hrs, clean, nice temperature. Very polite, kind staff. I left my bracelets in our room after check out. They were my favourites. I called Front Desk that evening, they had it at Lost and Found! Big thank you to the Cleaning Lady ♡♡♡. My bed was very comfy, our heater worked fine. We stayed on 2nd floor, in a pretty pool view room. Our room was spaceous. Refridgerator and micro was a nice addition. The hotel is a little bit outdated, it's an old building. No luxury, but very nice place to relax at for a few days. Clean, comfortable accomodation and very kind staff ♡ . We had a great time, stayed for 2 nights. I will be back :)

We were very satisfied with everything ♡

They’ve made some upgrades and improvements here as compared to a couple years ago, and it’s made a difference! Our room was newly redone, and there’s been a new paint job in various places. Our room was so comfortable! (Previously, we’d come for the amazing water but the rooms were a downside). Staff was friendly and helpful, and Eddie the bartender was fantastic! We loved the economical drinks! Can’t wait to come back! So grateful this place exists!

the pool area was very nice, selection of different temperatures so you'll find one for any time of the day. What made it the great experience it was, was the staff. Everybody we had contact with was very polite & it seemed they liked working there & the team had great energy.

While the pools are generally clean, insects accumulate in the water over the course of the day.

I have been coming here for something like 30 years. The hotel has gone up and down as far as looks. I must say that the staff has always been great and still is to this day. The rooms do need to be updated and there are some repairs that need to be done around the place for sure and they know it and are making strides to do so. That being said The rooms are comfy, big and clean. We come here not for the rooms but for the thermal pools that we can use 24/7...our last trip here we went to several shows up at pappy and Harriet's in pioneer town...and came back around 2 am and had the pools to ourselves...it was nice...we probably spent five or six hours a day in the water about an hour at a time. The bar and the restaurant are a nice addition to our stay. We had some good honest food, not fancy but very good and the staff there is great. The bar has always been a good value. They make good stiff drinks and have some variety of beers on hand

I liked that my room didn’t match previous reviews. It was not only clean, but was freshly carpeted and painted. The view of the city was amazing and the pools were incredible. I liked having both my front door and back doors open- which allowed for a magnificent breeze. The pools were open 24 hours- I loved that. I would most definitely stay again.

My bathroom door was outdated. What a complaint!

The hot springs, the bar, food prices, and excellent staff made it memorable.

The facilities seemed to be suffering from faded grandeur. The room, the beds, the doors, the artificial turf all need replacing. It seems that the resort lacks a proper facilities maintenance person. And the property is surrounded by aggressive homeless people.

I'm very thankful for Brandy who was working the desk late at night, and exceeded my expectations in getting me a room despite me inadvertently booking the following day on-line! She went out of her way to ensure I had a place to stay the night especially since I was leaving at 5:30 am the very next morning!

The pools and atmosphere were the best part. The restaurant was pretty good, staff was great. Room was decent and very large. I would stay again if I could have a room closer to the pool with the same price.

People in the rooms surrounding were loud and partying alot. More security would have been better. Carpet outside the rooms was extremely warn and not clean. Should be replaced.

The hot spring/jacuzzi is 24 hours open for people who stay overnight. The water is warm/hot enough. Water quality seems to be good.

The hotel room facilities are pretty old. Loud noise from ice machine outside of our room and upstairs kids running.