location, interior and exterior design, fresh. cost was reasonable.

room safe stopped working because batteries died, and it took some time for staff to be reached by call centre to address. we stayed seven nights and not to have the room cleaned for that length of time wasn’t the best. not sure if that was mentioned in your advertising. getting replacement towels also was a bit of an effort.

Excellent value, lovely pool and facilties, lovely room and friendly staff

Checkin process was all on line and so took some time. The method of opening the doors was through a phone app. This never work so we had to enter a code each time we entered which was a nuisance.

location, pool, appearance, bed, large room, clean and attractive inside and out.

Noise due to thin ceilings, air conditioning cutting on and off, shower coming on randomly several times in middle of night.

The room was clean and well appointed. Pool was lovely.

We thought the restaurant was open but perhaps that was our error. Also, some of the photos show retro fridges and microwaves and I thought we had a microwave. Could include the good restaurants nearby including the Gastro pub. The nearby vintage store could be excluded as it is not a draw.

I loved this little place. I'll be staying there again when I return to Palm in the future.

I did not like the music that plays outside all day. Luckily there was a day when the app they used wasn't working. The silence was amazing.

The room and location were a good value for Palm Springs. Freddies at the Cole restaurant is excellent, both the food and the friendly Chef Freddie.

It says on the Booking.com site that parking is free, but when I went to check in on line, there was a $15 a day parking fee. We wound up paying an additional $45 for the three days just to park there.

nicely refurbished; good rooms and linens and products. pool area is lovely and really empty. price was really good.

contactless checkin was a pain. 50 minutes to get code at gate. no one was ever around. you saw maids but no one else. room is never serviced during your stay. there is a bar but always seemed empty with no staff. no checking or front desk. no one to request help from.

The check in process was easy. There is no staff interaction at all, everything is online. The bed was large and comfy.

The bathroom had not been cleaned. We found bars of soap from the previous guests, hairs everywhere, filthy sink. The aircon is abnormally loud and wakes you up throughout the night.

The property was amazing!!! Room felt like home away from home. The bed was comfortable, big (walk in) shower and fluffy towels. There was iron board, iron and everything you would need. Staff was very responsive and helpful which I appreciate.

This is NOT the hotel fault but the walls are thin and literally the people upstairs was a nuisance (stomping non stop) late at night (midnight) which was super stressful. I wrote the Sonder people on the app and they handled the situation which it stopped but the following day it started again. The hotel need to enforce a NO NOISE POLICY AFTER 10pm because this will deter people from booking with them. There was also NO BOTTLED WATER in the room which was slightly annoying as your literally in the desert and it get super hot. I didn’t like that neither. Overall 9/10 but yes the noise need to be taken seriously because this put a damper on my experience.

The room was spacious, large bed, shower was fantastic. The vibe was great too. TV channels and great security.

The air conditioning was noisy, there were lots of lights from electronics in the room which were quite strong and they kept blinking during the night. I know this is not really a self catering room, but you supply a microwave, fridge and coffee machine but no way of eating any food you could cook? There is no way of making tea yet you provide tea bags, it just seems like an easy win if you offered some disposable cutlery or dinnerware so people can eat in the room, you've given us a table and chairs but it doesn't make sense?! This could really bump up your score if these little things were considered.