We choose this hotel for its location, as its near to where our son now lives and works and we were so impressed. Its location is amazing right on the river, the rooms are beautifully decorated and such a good size. The staff were great, from the fab night porter, who greeted us with a jolly smile when we arrived late on Friday evening, to the lovely lady who served us breakfast and the brilliant team who looked after us for our evening meal on Saturday. It was not the cheapest around, but you really do get what you pay for. We the certainly be back.

Room was very quiet, breakfast was good, breakfast staff Sue and Allison were excellent and a real plus to your hotel as was Dixon who is part of your dinner staff. The room cleaning staff were also excellent and had a great service attitude.

The front desk staff seem disengaged and did not come across as warm, welcoming and happy to be dong their job. We were surprised at the small window size in our room but otherwise the room was exactly what we were looking for.

Excellent location. Dining and service was excellent. Room was tastefully furnished and decorated. Parking good and the quality of meals good apart from one starter which my wife did not enjoy and when she was asked by the waiter if everything was alright she told him that the starter was not enjoyable then the waiter immediately took it off the bill.

The hotel was very busy (it was a bank holiday weekend) and all tables in the bar and restaurant were used for food and we like to have a quiet drink in the bar before our dinner but had to sit in the bar with the adjoining table eating food (mussels).

Great and unlimited breakfast options. Right in the main street within easy walk to restaurant and pub

The hotel has 2 EV charging poles from MER. One was out of service, the other one took quite some steps before we were able to charge as non-UK resident. Tip: you will not be able to download the app, instead you need to make an account on the website of MER and activate from there. Location of the charging poles is in a separate parking. Information available at the reception on charging the car was not up to date.

good location, clean room, nice facilities

Basic double room pictured as having a coffee table with the tub chair. no table was in our room and we requested one from staff as we required it as both room occupants work whilst in the room. we were told by reception that they are busy so there will be a wait, but no table arrived at all during our 3 night stay.

very friendly and professional staff throughout the hotel, restaurant and breakfast excellent quality service and food, lovely gardens with seating available and an area to sit on the river edge and enjoy the sun, great location to explore Cockermouth and the surrounding areas. Rooms clean and comfortable with on site free car parking available.

Our ground floor bedroom window was directly looking out into a courtyard, which meant we were unable to open our blinds, this could be an issue in the main summer period if the area was busy with customers using the seated area of the courtyard.

Everything to be honest. The room was very nice and quite spacious. The bed was extremely comfortable. The location -backing onto the river and in central Cockermouth - was excellent. Free parking was a bonus as well. The hotel itself was nicely decorated and the staff were extremely friendly and helpful. Breakfast was also very good with plenty of choice.

The cost of drinks in the bar was expensive and although we didn't have dinner in the hotel we checked the prices and that looked a little expensive as well.

Staff at breakfast caring and supportive as with my very vulnerable brother

As stated with my vulnerable brother and as dining room closed for dinner had to use the Terrace - up some stairs - a challenge as bottom step is inches high and the most dangerous of all - it needs hazard tape to identify that it’s there for old people and those with impairments. Of course we should have stayed and taken dinner in the bar or lounge but being our first night did not realise it was a possibility.

Very well situated hotel just on the edge of town. Plenty of parking available. Very swift check in. Reception staff were polite, welcoming and courteous. Our room was on the second floor overlooking the main street. Some traffic noise but nothing too bad. Nice comfy bed and two armchairs which was a nice touch. room was bright and clean but to be honest could do with re-decorating. Bathroom was spotless and the monsoon shower was great. We had evening meal in the restaurant which was very nice. All meals were well presented, plentiful and very tasty. We also had a few drinks in the bar. Restaurant staff were hard working and attentive. Same can be said for breakfast which was delicious.

Nothing really. Everything was to our liking.

The location was perfect. The staff were absolutely delightful. The room was lovely

The bath was like an ice rink and one of us fell out of the bath. We had to ask for a non slip bath mat. Screaming water pipes woke us up at 0500 on the day we left. It had been much worse the day we arrived! The windows couldn’t be opened.