Wow their facilities,the whole infrastructure is good and clean modernized have beautiful gardens and superb outdoor facilities. Our room was big and spacious the furniture was of great value,bathroom and linen were clean. Excellent services especially room service they always respond quickly whenever we called. Delicious breakfast ,wide range of delicious food served and good restaurants. Transport services when you are lazy to drive they organized uber for me to go to church on Saturday. So quiet and I like their rules given to all visitors time frame for partying,it gives everybody time to relax and enjoy the stay.l would book the hotel over and over again nice place to stay, close to amenities such as the beach,Red Hill Mall,town they have top of the range spa woow .

We liked everything about the hotel it was our first time to stay there but yhoooo we wanted to extend our stay..

Breakfast was excellent. Friendly staff

We wanted to have dinner at the fine dining area, we were not allowed because we were with our 5 year old grandson. We were told children are not allowed. We were then ushered into the Pub area, this did not make sense at all, especially being with a 5 year old. We asked the Supervisor if we could go back to the other restaurant as it was a very quiet night. There were only 2 ladies in the entire restaurant. She insisted that it is not allowed. We then decided to go and dine outside of the hotel, disappointed, as it was raining heavily that night.

Great location right opposite the golf course and close to all other parts of the town. The staff were great, the room was spacious and clean. The bed was very comfortable and it was quiet. No loadshedding problems, ample car parking, good WiFi. The food in the Thistle Restaurant was excellent and breakfast was very good with plenty of choice. The onsite pub was well stocked and the food menu looked extensive. Very good value for money.

There were some very minor cosmetic things in the room that needed attention eg the shower area was in need of some sprucing up as were the bedside lampshades and the communal carpet in the bedroom wing which let the place down a little.

The staff has been amazing, more especially Beauty at the reception. The room is so nice and spacious as well as full bathroom. I enjoyed the stay in this hotel, with resturants on site makes everything possible and special..

Sitting by the pool side and patio chairs, I was hoping for the service like drinks or something but none... it will be nice as there's a fridge and all there.. attention to guest will be great..

We loved this hotel in Port Alfred. You could see that there is a thought behind everything. The rooms are big and very comfortable, all amenities provided. Spotlessly cleaned every day. Breakfast is exceptional with so many hot/cold dishes to choose from. The staff is excellent and always willing to do the extra mile for the guest. The location is very good, 900 meters from the beach and close to everything else. We highly recommend this hotel for a wonderful vacation in this area.

My car was damaged by another guest. The hotel refused to give me the guest personal details so i could contact them. The fact that the guest drove away after my car was damaged to me meant it was a criminal offense and the hotel should not protect the guest identity. I now have to spend R50000 to fix my damaged and they accept no responsibility. Gave me a registration number that i cannot tract down because it seems that it doesnt exist

I am always excited about my stay at this hotel. The hospitality of the staff at reception the moment you arrive is always top notch.The rooms are cosy and always a treat to get an upgrade to the heritage wing.The breakfasts are great and there is plenty of choices for vegan guests.I always feel welcomed by everyone at the breakfast room. The hotel is excellent at catering to the guests' needs.

I wish I could have stayed longer.

The warm welcome on arrival and the friendly staff taking our luggage to our room.The service is quick one call away .Their antique design is breathtaking. Their breakfast is fresh with a wide variety and mouth watering. The place is huge and well designed ,secured parking ,good for relaxing and the place is easily accessible. I enjoyed my stay .

The TV channels lot for kids than adults .We couldn't watch our favorite channels other than that all was good.

Friendly and helpful staff.The breakfast was too good!Went to the Highlander pub and it was chilled,enjoyed the food

I was so disappointed by the Camelot Spa,they were suppose to contact me(wanted to book in advance for obvious reasons) because I told the hotel I need their services but they didn't,so I made contact myself upon arrival and I was asked so many questions just to be told that they don't have a spot for me

Efficient and friendly staff. Spacious well-appointed room and great bathroom.

Congealed fried eggs in the Bain Marie for breakfast were aweful. Never seen this before. Either make to order or put scrambled eggs in the Bain Marie which keep better. Was not offered the glass of champagne at breakfast which I was later informed should have been offered by the waiting staff.