Breakfast was great. Location pretty once inside the grounds but quite a bit of road noise in the room with windows open. A bit of noise from parking lot in the morning but not a big problem

The security chains on the passage door (main) and the sliding balcony door were broken and non-functional. The door handle had a few screws missing. There was an ugly stain on the carpet in front of the fridge. Gave the impression of a bit of maintenance negligence which detracted from what otherwise would have been exceptional.

Absolutely everything from welcome to checkout. Lady Andy front desk was amazing &very eager to make u feel at home. Even to accommodate wit my breakfast request. Excellent amazing service. Definitely wil return wit family 100% value for money..well done to u ladies Andy and Vicky.O please thank the lady that made my breakfast....thank u for yur hospitality.

Absolutely nothing cleanliness from in to out was great.

Great breakfast and central location. Friendly staff.

The wi-fi did not reach our room so couldn’t use it at all. The terrible Turkish Soap Operas on the TV at breakfast. It’s difficult eating breakfast with a hysterical woman screaming on the TV. Perhaps try some scenic relaxation videos? They are easy to find on YouTube.

Personal warm welcome by the manager, Ronel. She went out of her way to attend to me. Typical warm and friendly service by all of the staff, who operate as one team. I like that sense of community. Room was awesome. I was given Room 1 and it faced the swimming pool. It was indeed very quiet as not too many guests on that day. Room was aired before I got in, prepared for my arrival, which I liked too, as well as detailed cleanliness every where. Shower worked excellent, plenty of coffee and tea, fridge and kettle. WiFi is excellent speed too.

Can't think of anything. All of my boxes have been ticket 5 star equivalent.

The room was clean. It was cosy and I could relax comfortably after work. The bed was very comfortable and I had a deep and restful sleep. The breakfast was good with many different options to choose from.

The gate exit system could only be triggered by a vehicle leaving the property. If there was a tag for pedestrians to open the exit gate to half open then that would help a great deal when meeting the Uber drive promptly outside the property.

The staff was very friendly, from the receptionist Andy, the cleaning and cooking ladies. Breakfast was simple and delicious

There was a group of guests that were making noise, late at night and early in the morning - seemed like a team or similar

It was my second time going there , I Like how homely their rooms are , it gives that home away from home feeling. Their Staff is also friendly and approachable which is a bonus . I arrived very late and missed their check in time . Because of concern they kept calling to check if I was still alright.

That this time I didn’t get a remote key for the main gate , so every time we had to get inside the premises we had to first call .

The room was clean and bed was comfortable. Breakfast great and loved the quick service. Only downside is not having hot water to shower when there's load shedding. Best to familiarize yourself with the load shedding schedule in the area so one can shower on time.

Drinking water in the room

I can't understand the lower score as I rate my experience almost 9.5/10. I had stayed at The Hub a few times before Covid, then didn't travel in a while, so even with almost two years away I was recognized and given a very warm welcome when I arrived. I got a great room. Room 3 which is on the ground floor with King Size bed. Wherever I went down the corridor hand sanitizers were strategically placed. Covid protection features huge every where. Room felt very clean. Enormous size with fridge (no microwave but there is a microwave available in an area near the foyer), kettle, mugs and teaspoons (metal ones) and coffee, tea sugar etc. Bathroom and shower were excellent and linens of great quality. Plenty of towels and if anything additionally needed easy to make a request with speedy response. The room is of amazing design where there is a TV area built in and then with a HUGE built in desk right down the wall so any one working could spread out their papers and has huge space to work. Which is what I did. WiFi is very fast. I needed a copy of something, and was given an e-mail address and had the copies in record time. I didn't pay for the copies as they were a moderate number (3 copies), but I'm sure one could negotiate for copies to be made as there is a copier on the premises. There is also a TV and video machine in the room. I've never used the video machine, but TV is standard Samsung with a few DSTV channels. Proximity wise the Hotel is walking distance (approx 15 minutes) to Walmer Mall - in my opinion the greatest mall even better than BayWest - in PE. Then there is also the big Moffat on Main shopping center with a huge Checkers in it. I attended the Moffat on Main as there is a PostNet office services shop where I had a few documents scanned for me. I had very efficient service in record time there. Down the road from there is also a Foodlovers Market.

Nothing really. Maybe a few channels extra on TV, but then maybe that would increase the price. For the rest all of my boxes have been ticked.

The friendliness and accomodating of the staff to our requests. Plenty of parking.

Guests inconsideration with talking loudly in the parking lot. As well as in the passage.