Food was great, tasty. The breakfast had a wide range of options. The location was great and its easy to access the clubhouse. It's in a safe location with visible security. The views from the room were fantastic. The rooms are modern with modern fittings. Wifi was fast and reliable.

The rooms were modern however they were not cleaned adequately. The towels were used and I asked for all towels to be replaced. There was hair on the floor in the bathroom and toilet seat. One of the pillow cases had brown marks and smelt used. Few issues that housekeeping can address on an otherwise good stay.

There was a great deal of choice from fresh fruit and juices, cereals, yogurts, porridge, pastries, breads, cakes, pancakes, waffles, cheeses, jams, you name it right up to a fully cooked English type breakfast made freshly to your requirements, omelettes etc. coffees assortment of teas. All served by incredibly friendly staff.

Cleanliness Friendly staff

Shower can be better - water either extremely hot or cold and very fee drops - I understand the water problem, but that was taken a bit too far

Excellent location. Safe and secure. Lovely spacious room and bathroom. Crispy clean bedding. Staff very friendly. Breakfast was good.

Bottled mineral water in the room would have been nice and milk (there was coffee creamer sachet in the room though).

Beautiful property, location inside estate great

Adjacent to tennis courts, very noise all day long. Bathroom doors slam when used, I heard surrounding rooms doors slam repeatedly during the night

The staff was very friendly, and the hotel had great food available at the restaurant or via room service. The location is also excellent, and easily walkable to the golf clubhouse and other facilities next door. The hotel was also able to easily arrange a private shuttle to take me to the airport after my stay.

The Wi-Fi voucher I was given had issues the first night leaving me without internet, but the staff was able to sort it out the next day when the lobby opened back up. It would be nice if someone was available during more times of the day to assist with things like that, but it’s not a huge problem.

Even though some of the colleagues were late for check-in, the Lakes did not hesitate to help when we needed them. The breakfast was very good the next morning, and the rooms were very big and neat and well looked after.

We loved everything! There was nothing we did not like.

Quietness, location very good. Grounds very well maintained Ability to arrange taxi trips when needed and airport transfers

The shower was a bit fiddly to get the temperature right

I loved everything about The Lakes Boutique Lodge. Serene and Tranquility was my experience. Taking a walk around, I felt so safe and at peace. The food was amazing. The staff was excellent. I kept exctending my stay because the place is just too amazing.

Nothing, I actually loved everything hence I kept extending my stay.

The service from the staff was perfect, they were friendly and very hospitable. The rooms were very beautiful and comfortable. We felt safe and relaxed during our stay and we look forward to returning there again.