A nice place to stay, located on beautiful property with views from each room over the landscaped property, pool, and hills. The hotel appears to have been an elegant retreat at one time, beginning with its opening in 1937 and renovation after a fire in 2004; many of the old features remain that make the hotel a pleasant place to stay, with modern features added. As one relaxes on the balcony overlooking the forested hills or inside in the wood-paneled bar, you can imagine the festive events of the past when well-dressed patrons wiled away the hours and dined in a fashionable way.

The food selection could have been better; ditto the bar selections. Upkeep seemed to be below what it should be (e.g. stained table cloths).

The weather for me was awesome and it was so quiet and peaceful had the best good night sleep and the bed was comfortable as for the breakfast it was great my wife also enjoyed it a lot the chef was very friendly

The lady at the dining hall did not read our booking slip when I checked in the day before I paid for the room plus breakfast for me and my wife after we had our breakfast she came to us and told us we did not pay for breakfast we shouldn't be eating it was actually embarrassing I did not like that kind of treatment it was as if we are thieves I had to go to reception so that the lady can confirm only to find that it was written on the booking slip I have never been so angry that was an embarrassment to both me and my wife she did nit even bother to apologize for her mistake the friendly lady at reception is the one who apologized

The staff were amiable and willing to help when complications came up. The views were breathtaking and genuinely serene. There was a lot of peace, perfect for a restful break. We didn't eat at the restaurant this time, but previously, the restaurant always had incredible food.

I felt the room's cleanliness could be a little better, but it wasn't bad at all. I also felt that the overall infrastructure needs an update, but I did see the effort in this manner, so hopefully, all the refurbishes needed will be done soon.

The location is strategic as it is not too far from Haenertsburg and Tzaneen, both places where you can get good food and do your shopping. Our stay was made perfect by the friendly staff: Zanya, Christina, Nomvula, Mondi, Sean, Joel, Xqobile, Linah, Marlis and Johanna. We enjoyed the Phoenix & Fireman bar the most for its rustic, country style setting. The dinner sets were delectable. We particularly love the peace and quiet that the place offers. Our room overlooked the swimming pool and the beautiful green valley beyond. While having breakfast one morning, we saw some samango monkeys playing in the trees! We salute to the staff for their quick action when there was no water (government related) on the first evening we arrived. The 2-hour wait for the problem to be solved did not feel long as we were having a good time at the bar. For the rest of our stay, there was no more water shortage. The same we must say about their attention to the electricity supply (government related - again). Although there were spurts of power outage, it quickly came back within a minute. The trail to the waterfall is lovely but it's not for folks with bad knees as it is a steep decline. The collection of cascades is beautiful and the birdlife extremely rich towards the evenings. There is really not much to complain about this place. We will likely return for another great experience! The staff is amazing and the primary reason for our imminent return.

The staff are exceptional Check in within 2 minutes Very reasonably priced We arrived at 9am and the staff assisted to power our Caravan overnight The chef was immediately willing to cook a delicious dinner and deliver it to our room. The magoebaskloof pass was extremely misty and it rained so our decision was made very quickly, I didn't pack an overnight bag but the staff quickly brought me soap to have a lovely bath Room is large with balcony looking over the pool as well as over the dam, beautiful view.

The bathroom needs an urgent revamp, very old with old bath The pipes need to be replaced as it colours the water due to rust.

Such a spacious room with a lovely outside area that gives you access to the most beautiful views. You're able to lie in your bed and admire the view which is amazing. The staff were so friendly and helpful, especially Makgomo in reception. Since we arrived early, they went out of their way to help us and accommodated us by allowing us to leave our luggage in the office whilst we went hiking. The fact that they have a generator is a game cnger when having to select accommodation. Comfy bed and nice lounge area.

Unfortunately the hotel seems a bit dated and the bathroom could do with a bit of an upgrade as the shower curtain looked a bit old. However everything was clean and we couldn't complain about service and them assisting us as beat they could. Limited Movie channels but you're there for the views and outdoors - not to watch TV.

The location in the mountains, the serenity it brings was out of this world. The staff was very professional and friendly. They even went an extra mile to help me celebrate my birthday...it was wonderful. Even the wine was great.

Taking a bath was a struggle, if the water was there it wasn't enough and most of the time it was cold even on days the weather was a little chilli

The hotel is beautiful, in the beautiful location with the beautiful view. The staff is very friendly, helpful and kind. The rooms are very clean and comfortable. The breakfast was very nice and tasty.

There was a bit of a misunderstanding with checking-in around early hours of the morning but the matter was attended to professional and I was satisfied with the feedback.

A warm welcome by a receptionist My stay was good I liked it We also went to spa it was very nice

We wanted to go to the waterfalls but it was not easy for me and my daughter because it was our first time there until we join another couple.I think if the hotel can allocate someone to take us there it will be great The water is very brown in the bath

It's a very good getaway place. Couple friendly and isolated from noise. Very quiet place and peaceful with nature involved.

I asked the staff to organise a birthday theme in my room they didn't do it. TV does not have sabc 3 so we missed the rugby match. Staff take reports for granted.