We loved our stay here, the grounds are beautiful and staff are very friendly. The rooms are really nice and spacious, clean and comfortable. Our water and coffee pods were refilled daily which was great. My favourite part was the convenience store just next to the lobby! It was so handy, we went twice a day to get snacks or supplies. The rooftop bar/pool is adults only and the pool is heated, it was such a nice place to chill in the afternoon.

Our aircon wasn't working throughout the trip, there is a panel on the wall that you can "control" the temperature, but it was perpetually stuck on 26 degrees celsius which was too warm for us, especially at night (and it didn't feel or sound like there was any air coming out of the vents), so we had the doors open. We rang the reception about this and although they sent someone up to initially look, that guy said we would receive a call from the manager and we never did.

The entrance of the hotel is amazing, and luckily it wasn't just a pretty facade; the rest of the hotel was as amazing. The room was extremely spacious, bed is comfortable and housekeeping did a fantastic job cleaning the room every day. There is a 24/7 convenient store next to the hotel entrance, so good for snacks during the day. Did not regret booking this hotel! Wish we could go back and enjoy the rooftop pool!

The prices of food and drinks in the various dining/bar locations of the hotel were quite expensive.

I recently had the pleasure of staying at Grand Josun Jeju, and it was, without a doubt, the best hotel experience I've ever had. From the moment I arrived, everything was seamless. The check-in process was smooth and efficient, and I was pleasantly surprised by the proficiency of the staff in English, ensuring a comfortable and hassle-free experience. The breakfast at Grand Josun Jeju is a real treat - a sumptuous spread with a variety of options to cater to all tastes. Additionally, having a convenience store right inside the hotel was extremely handy, especially for those little things you might need at a moment's notice. One of the most amazing surprises was receiving a complimentary room upgrade. This unexpected gesture added an extra layer of luxury to my already fantastic stay. I wholeheartedly recommend Grand Josun Jeju to anyone looking for top-notch accommodation on the island. Its proximity to the waterfalls is just another reason to choose this hotel. Everything about my stay was perfect, and I can't wait to return!

We stayed here with our 3-year old and every aspect of the hotel was perfect during our stay. They have everything you need for your kid, from kids shampoo & lotion, super cute kids bed (including welcome toys), little steps so she can use the sink herself, and all other stuff you can borrow like strollers or extra air purifiers. They have all the family rooms on the same kids floor and the kids club is also on the same floor. Our daughter loves spending hours in the kids club with books, bricks to build, small slide with the ball pool. The garden pool has all the kids swimming vests in different sizes that you can just grab and put it on. Everything is super clean and staff is great too! We wanted to hike Hallasan so had to book a taxi for the early morning, the staff helped us with that and also answered our questions about hiking possibilities with the weather conditions. There is a convenience store just downstairs that has everything you need. Out of the resort there are also lots of restaurants and cafes nearby. Would love to stay here again if we go visiting Jeju island next time.

Nothing. Everything is perfect during our stay.

We stayed with our toddler and loved our stay. Especially loved the massive heated indoor/outdoor pool. It was perfect after a long day of exploring the sights of Jeju island. They even had a range of life jackets/floaties for toddlers and kids! Beautiful hotel and facilities. Our daughter loved playing in the kids club, which was the best we've been to. Our room had great views of the pool. Immaculately cleaned and very comfortable. Staff were always lovely, professional and friendly. Would definitely recommend.

We wished the breakfast and dinner buffet were a little more affordable. Would've loved to try but couldn't justify the price.

The service was excellent! The staff were friendly and responsive to all of our needs and requests. We enjoyed the live music in the atrium every evening. There's a well stocked convenience store on the property that we visited at least once a day.

The facilities have aged and need some maintenance. For example, we went out onto one of the public verandas, and one of our kids stood on the wooden bench to get a better view. The wood on the bench was completely rotten, and the bench immediately collapsed. No one was hurt, and the front desk immediately sent maintenance to remove the collapsed bench. Also, we were not fans of the overpriced breakfast. We didn't have breakfast included in our room rate but decided to have the hotel's buffet breakfast on our last morning. The hotel charged almost USD $200 for two adults and two small children. The buffet was good but definitely not worth what they charged!

One of the best hotels I’ve ever stayed in. Everything was impeccable, overall quality much better than in most 5* European hotels. Probably the highest quality buffet breakfast I’ve ever had, serving fresh Korean, European, and Chinese food. Great views from the adults-only rooftop pool with heated water!

English language skills of the staff is the only thing that could be improved. We did experience some communication problems, but despite that everyone tried to be as helpful as possible.

I liked the heated rooftop pool area. also great that they have a laundry onsite and other lending services. It would have been nice to know about this in advance. And I loved that the room had a mini coffee machine (great surprise) The staff were very friendly and attentive. The spa facilities are great.

The temperature in the rooms is set and while there is a wall panel I couldn’t adjust the temperature (it was a bit warm for my liking) and the two times I called reception there was no answer. It’s a lovely property but a good 20-30 min walk from the beach. I guess most people drive. My room didn’t have much of a view and rather unkept green patch.

Traveling in South Korea for the first time, our schedule was jam packed for 2 weeks. We wanted a quiet place to rest for a few days, it was largely met at the Grand Josun. The staff is available for any questions, polite and absolutely lovely. As for the hotel, there is so much to do you can not be bored, the room are splendid and amenities of good quality. Thank you for this amazing stay.

Friendly staff Very big rooms and clean Lots of items you could borrow for kids (rail guard for bed, stepstool, etc.) Kids playroom Kidspool Enough parking Convenient store

Restaurants were pricey Bedding and towels were old but clean Wasn't able to book certain restaurants Suggested restaurants were okay, no hidden gems