Location, comfort, cleanliness, amenities. Two minutes walking to a bus stop where all major lines into Madrid and to the train station stop. Great price and the lovely yet cheap 1 euro vending machine coffee in the hotel lobby.

We suspect that the staff went through our luggage when we were out as some money was gone and one jar of cream was empty. We had put up the do not disturb sign but the staff entered and cleaned the room anyway..and the theft was done in a way that it might fly under the radar (only some but not all money gone etc) and lead you to doubt yourself about your own memory.

The room was very quiet and we'll equipped. The beds are very comfortable and the hotel is pleasant and peaceful. Good value for money.

The receptionists can't even say 'buenos dias' or 'buenas tardes'. Always looking at their phones, the girls have no social skills at all. I guess that's true for 80% of young ones but they looked as if they were there because they had no choice. No customer service skills whatsoever. Unable to give any information about surroundings! I've worked in hotels and it's sad that people are taken on for their pretty faces. Why would people work at a job they obviously dislike? When I asked for room service, I expected they'd vacuum the floor but no, despite having left no objects so as to make it easier for the housekeeper. The bathroom was cleaned everyday and that's good enough, I guess.

We really liked that the hotel was very clean. From our room to bathroom and the hallways, everything was very clean. We have been amazed by the quiet atmosphere. We did not hear any loud noises during the day and even during the night. The view from the 3rd floor was amazing. The staff were very nice too. We had a great experience at Apartahotel Golden Alcala.

The room is basic but it has all you need. It is rather large and clean. There is a kitchen annex that you can use if you want (you need to pay a fine of 20 euros at the reception for utensils). The bed is comfortable, the bathroom has basic products and a hairdryer. There is a nice, typical Spanish bar downstairs (in the same building), good for traditional Spanish breakfast and tapas.

The bar downstairs is nice but can also be very loud at night.

The room is large and modern. they were nicely cleaned upon arrival. There is no breakfast but there is a cafe right next to the hotel and they serve breakfast. We pay 10 EUR for 2 people. It is a quiet area and with a playground for children close to the hotel.

Missing an electric kettle

I loved the price and the size of the suite I stayed in. I loved that everyone spoke Spanish so I could use my Spanish instead of having to speak English.

It was a little bit too far away from the main attractions of the town for my taste, but it allowed me to walk and see more of the city so maybe it wasn’t a negative.

Clean and ordered, everything was in place. People were nice and collaborative. Location is near to historic center, supermarket, washing machines, pharmacy and restaurants

Everything was fine, value for money

Very good hotel, the room was spacious and very clean. Good location, we enjoyed so much our stay. Highly recommended !

Everything was great.

Great place to stay ! 12mn walk to the central part ! 100% cleanliness and efficient staff ! Green area just in front of the hotel !

I loved this place! The facilities are modern and comfortable. The staff extremely responsive. It is a great place to live!

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