The name of the hotel here on Booking is not the same with the real name so it was a little bit hard to explain to the taxi driver where exactly we need to go. We stayed at Polynesia Hotel which is part of the Holiday World group of hotels. Maybe you should be more specific with the hotel name. The hotel has a game room for kids but you need 1 euro for every game you want to play, inside pool with warm water but only by appointment and for maximum 1h and it costs 10 euro per person no matter the age...there are outside pools as well but in the middle of October the water is pretty cold and the kids couldn't go in it (this was a little disappointing for us)....the bathroom in the room has a fixed shower with no shower head (this was not so good for us) and a bathtub in the same bathroom, but there is only a water tap with no shower head, as well.

The Hotel is pretty fancy, big, looks like a cruise ship😁...has a club for smaller kids for free if you stay at all inclusive package, the restaurant is like a buffet you go and serve yourself and you have a lot of choices...the beverages and alcohol is included with the all inclusive package...so a lot of sangria for free😁...there is a small souvenir shop inside the hotel with necessary things, there is a small playground with tobogan for small children and a golf settlement, outside for free with all inclusive package. The room is clean and you have a lot of space to put the clothes during the stay. The staff is nice and warm. The room is cleaned every day. Overall was a good stay.

The whole resort is amazing. Very family orientated especially for u-12s. We brought our 2 and 4yr old with us and was non stop from 10am until 10pm. Always something on from kids clubs to poolside entertainment. Had our own pool at hotel and across the road was the waterpark. (Class) Pool was spotless and you can see the effort all the staff put in to keep the place its best. All the staff were INCREDIBLE ,so helpfull and attentive and a big shout out to the HV team especially Hannagh ,Nella, Juan ,Pedro and king john 🙂, who we had the pleasure of meeting and keeping the kids entertained all week. Amazing talents. Rooms were lovely. Aircon and all facilities were amazing.. very modern and beautiful hotel . We will definetly be back.

No negatives or complaints at all. Food was great, choices were great.but very repetitive for my own personal liking. But thats just me. And i would bring my own hairdryer as the one in the room isnt very powerfull. I also brought a usb full of films for the kids as theres only 2 english channels on the tv. But we only used the movies for when they were falling asleep. We wernt in the room much apart from sleeping. 😎.

The resort is very good with nice views and lots of pools.. food is delicious.

The location showing on the map is not correct, when we reached the location on map and called the hotel they gave exact address which is around 5 km away.

All you need to entertain the kids, they will be busy all day, and I liked the pool bar as I enjoy my self and watch the kids. Javier and Carlos at the bar were top level bar tenders with excellent attitude.

Some cups and silverware were not cleaned properly and you have to check every cup before taking it in the breakfast buffet. Also, no snacks available if you need them at night after 10 pm. The only option for food is one restaurant, if you want something other than dinner buffet you will sleep hungry. The staff at the reception need some training as they don’t know some basic information about their hotel and sometimes they give wrong information/ answers.

The room size was great, it was nice to have the kitchen as a separate room. Living room, bathroom, balcony were all pretty big; bed was very comfortable.

Breakfast was a little underwhelming, not bad but just ok. The fridge was of the small type, freezer was very small. Location is not convenient unless you're just planning to stay within the hotel. Everything else is 15+ min walk or a short drive.

The hotel pool area was lovely, even though we went fairly low season the animation time still had an offering if you wanted it. Food was ok, it’s mass catering so it is what it is. Was slightly worried by some other reviews but we were pleasantly surprised overall. Location is a bit out of the way so we used the bus which was fine. Hotel felt very safe for me travelling on my own with 2 older children (10 & 13). Very impressed with our sea/pool view considering I didn’t pay for that option…was expecting mountain views

The water park across the road was fine with older children but could have been tricky with younger children as it’s so spread out. The hotel itself is looking a little tired, but didn’t detract from the overall experience. It was busy enough for us at Easter but not sure it’s the type of hotel I’d want to be in over the summer holidays but that’s purely personal choice.

The hotel exceeded our expectations it was clean, the food was varied. The staff especially the entertainment staff were so friendly and helpful. The rooms were cleaned each day with fresh towels. Our children aged 15 and 14 loved everything about the hotel. We are looking forward to returning next year.

Couldn't complain about anything.

Staff were super friendly, the desk was manned 24/7 and whenever I had any issues / queries, they were addressed very quickly, professionally and in a friendly manner. 10 out of 10 service!

When we checked in, the balcony door lock was broken and the shower stand was broken as well. Would have been nice not to need to wait on the handy man to get it fixed. On the upside - these things were fixed super fast so can't really fault the service as such. Rather I'd say the room service is so busy that they don't have enough time to check everything in the room before letting the new guests in. And again - I'd say it speaks rather to the quality of the service and how popular the hotel is.

location and activities

It was also connected to the water park, so it was easy to move around. Even if I didn't go to the water park, I was able to have fun enough in the pool at the resort. Fun activities are on-going, so you can have fun from morning till late at night

Some of the elevators were out of order, which was a little inconvenient.