The staff were very friendly, everyone from the gatemen/ women, the transfer drivers, the receptionists, the cleaners, chefs and most especially the waiters. They were all very lovely people. A special shout out to Miriam who attended to us throughout our stay. She was there at breakfast and dinner (which was our package) but she didn't look tired from the long shift and was always smiling. There was no client she couldn't relate with both children and adults; she made guests feel really welcome and comfortable. Likewise others staff members, they made the atmosphere feel calm and relaxing which was what my family and I really needed. A very big THANK YOU to the team. Also, the food was great 👍, with slight changes to the menu on all the days we stayed there. I am usually not adventurous with food but on this occasion, I tried foods I will normally not eat and loved them!💗💖 The environment was also clean. I can go on and on but overall it was a lovely place to be. My kids didn't wants to leave and would like to visit again.

The only problem I had was the Internet as there was no network in our room. Also, the rooms could use some updating to match the outer court view which looks nice and had a modern feel to it.

Beach club was nice, food good, reception services were great

Entertainment was just poor. Good for a age range between 5 and 8, but its quite poor for adults amd teens. Aiden is the only entertainer who can make activities become fun to everyone. When Aiden is not around is just poor. Girls cant really be so lively. People at the pool bar were quite rude. Try talking to them in English even though you understand spanish and just listen their comments! Awful!

The children loved it the water park the swimming pool the entertainment like the circus and the Brazilian show were amazing!! Staff very friendly and we asked to change room which they were amazingly helpful with just due to children with SEN. Water park is amazing!!!!

Would be nice to have a section where you can ask for something to be cooked ie breakfast to have omelet station and evening different meats or fish so it’s done as ordered and also nice and hot etc but tbh can’t fault it the children had a breath time and that’s the main thing!

The hotel was well managed, very helpful staff, no bottle necks at meal times etc. The room was spacious and as we expected. The pool at the hotel was lovely, as was the beach club area with all the other pools. Water wasn’t heated but we expected that. Access to the indoor pool was great for one of the cooler days. Eldest daughter (5yo) loved kids club.

The beds were so uncomfortable, unfortunately they were the one thing that would stop us from staying again. Very hard and mattresses were worn out. A shame as otherwise the hotel was excellent value for money and would have definitely come back. The kitchenette has a few plates and a bottle opener and that was it; wouldn’t be able to even cook some pasta despite having a hob and microwave. Not even a glass, but I’m sure if we’d asked they would have provided for us.

Loved the facilities, the attention to detail. kids love the hotel and the aqua park. The staff are great Francisco at the bar and Mar Jiménez too really helpful and friendly. Cristina from the shop also extremely helpful and so kind with my family. The spa facilities are great and the amount of food, snacks and the all inclusive options is great. All day entertainment is great and night shows were great too. well done to all

Nothing all was great

Loved the facilities, the attention to detail. kids love the hotel and the aqua park. The staff are great Francisco at the bar and Mar Jiménez too really helpful and friendly. Cristina from the shop also extremely helpful and so kind with my family. The spa facilities are great and the amount of food, snacks and the all inclusive options is great. All day entertainment is great and night shows were great too. well done to all

All was great

Nice holiday hotel,, excellent and variable breakfast

They don't have close parking, have to go by foot some 5 minutes. a bit disappointing that no TV in bedroom (only on the sitting room)

Friendliness of staff and great selection of food.

Only one selection of draught beer. Crazy golf requires maintenance. No games room for children, table tennis outside and poorly maintained, Pool tables in bar which could not access until 19.30pm and poorly maintained.. Small issues requiring attention at little cost. Beach club water slides and Pirate ship not in use and under maintenance.

I really liked the pool area , the welcoming and professional staff and the entertainment staff.

The late meal times ! There was a massive queue each evening to get into the restaurant and also to get your food. Why are the meal times so late for a family hotel ? My kids were shattered each night and it had a knock on effect each day.

Great for an all inclusive family holiday