Ok, so the bed was the only thing that brought this rating down. Perfectly functional student bed, longer stay, bit tough. Everything else was exceptional. Location: 20 meters to Mayors Plaza, shopping, restaurants, amazing food court, near Train Station Atoche, Park, etc. Staff: friendly and efficient. Taxi to Airport: prompt, super helpful, and our man drove a rocket ship (plus we left @ 8am on a weekday, and he traversed to side streets to avoid traffic, most excellent). Nothing grand about it but it's got a functioning lift (3rd floor walkup), 24 hr staff, and Madrid Centro- perfecto! Ah yes, my wife reminded- killer shower! Tiny but excellent pressure and hot! We stayed at a nice pension on the way through town before, which was nice until the lukewarm shower on departure day. The shower here was exceptional! Thank you for that, had a Barcelona train ride to wash off and a 24 hour travel day the next- steaming hot water is great!

All ready mentioned bed, but you get what you pay for, we all know that.

Location, proximity to Gran Via and other staple places to visit

Weather was almost 30° yet they couldn’t turn on the ACs because they were still “in winter season”. However when opening the windows it gets much better, but there might be slight noise. For the price is excellent and depending on the month you’re traveling in, this isn’t a big deal.

location is accessible in all tourist sites and restaurants and cleanliness

the access key to the door is a bit off as you have to validate regularly. there’s no elevator inside the hostel itself as I believed there are 2 floors that has been joined together so I have to carry my luggage to the third floor. though the hotel has rooms where you don’t need to use stairs however when I checkin it’s fully occupied. It was challenging to talk to the reception due to language difficulties and I have to use google translate from Spanish to English. it’s a good experience!

Excellent location, some people made a bad comments but, I guess, they have a room and windows to the street where is much noisy. Very helpful staff but should be better is somebody can speak just a little bit English.

No internet at all, no WI-FI signal in the room, have to use sit on reception to do something necessary for me, on this old building, even mobile connection not working, no signal. Would be great to clean the room every two days, especially on weather conditions outside where is rain and so many mud from Plaza Puerta del Sol by construction there. No even small table in the room. It start to think about it.

The room was small, but for the price and location, it was just fine. You are probably more focused on enjoying the sites of Madrid than on the quality of your room, right? If this is you, this room is perfect.

Fabulous location 20 metres from Plaza Mayor Friendly, helpful staff Room and bathroom clean, good size, comfortable bed Lovely frescos on doors

Unsuitable, uncomfortable single long pillow for 2 people? Why? Lift very compact - suitable for 1 person /1 piece of luggage at a time

Everything! The staff is lovely, the place is clean and taken care of, and the location cannot be beaten. My room size was perfect for one, and certainly good value for money.

The door to my bathroom didn’t shut properly and it’s always a little tricky in Madrid where the streets are so narrow 😂 I thought people would see me from the building opposite but

No breakfast. Great location ,although room was up 49 stairs after getting out the lift,not suitable for anyone with any kind of walking disability

Better paintwork in the room and on the terrace outside, very shabby. Nothing like the photo.

I will definitely stay here again; for a budget hotel, my room was pristine and the internet fast; the staff were super friendly and the location right next to Plaza Mayor could not be faulted. I arrived by Metro from the airport; the journey was fast and the metro convenient for the hotel. I would definitely recommend booking here.

Nothing at all; all was perfect

Great place for solo traveller . The hostel is very center close to Plaza Mayor , Puerta del Sol , Grand Via ; Old Madrid , St Miguel Market , Retiro park . I recommend the place

The lift was mostly down the only option is stairs .The internet was not working also .