I don't have to see the host and was given the codes to open the entrance door and the apartment door as per instruction. Check in and check out were a breeze. The apartment was in a top notch condition and location was very strategic. Very clean and modern design. I love the balcony. Very closed to Calle Gran Via. Cooking utensils and cutleries are available, you don't have to bring from home. We washed our laundry few times (detergents available). Large and comfy beddings. I will definitely come back here in the future. We LOVE MADRID!!

No lift. We had to climb up 2nd floor with 3 large luggage and 3 cabin size luggage. It would be better if the host offer an additional service like a porter to help us during check in and check out.

Everything was perfect. The best stay I had in an apartments hotel. Very clean very stylish very spacious. The absolute best thing about this stay was the incredible location which a one minute walk to the gran via. And the instructions to check into the apartment by yourself were very easy. We will come back here for our next trip to Madrid. 10/10

The only thing is that the mattress were a little bit stiff but still had a great sleep. Also there is no elevator but we were on the first floor so there were only a few steps.

Like most of the other comments mentioned, the location is great, but it is loud at night. Since this is communicated up front, it is an acceptable inconvenience. The Malasana district is fun, lively, and close to most things most folks want to do. We walked everywhere and when we didn't public transit was great.

We stayed on the second floor and this can be a challenge for some, especially if your hands are full. Once again, this is a prominent complaint made about this place, so if this is an issue for someone they should not stay here.

Great location! Walking distance from city center. The apartment is new and stylishly designed. I would say even luxurious. The hosts very polite. There is a nice place for breakfast just across the street.

The only thing which bothered us a bit was the noise from the bar across the street. Spanish people seem to speak very loudly and to stay out till very late. But this is part of the culture and the reason to go to Spain is to grasp the local culture as well :)

It was super clean and the 2 toilets were definitely added great convenience for our stay. The location is the best, it is hidden in a quiet and small lane but short walking distance to any points of interests and easy access to supermarkets, not one but many. It’s the best value for stay throughout our entire trip in Spain.

Add a dryer probably? Although it does provide hanging dry lines, it would be great to have a dryer particularly for long stay guests.

Faultless facilities, no details overlooked at all. Umbrellas/coffee pods/iron/nice toiletries etc. Very fresh /modern decor and only a stones throw from gran via. Easy experience and fast communication with the provider.

All though the street is a quiet one the adjoining streets have many local bars and the noise at closing time was very disturbing. Unfortunately did not sleep well either nights but maybe this is hard to avoid considering we were so central?

Overall service: uncomplicated and smooth. Everything just worked, instructions were provided on time and easy to follow. Deluxe Appartment: The Appartment is nice, very well decorated. The rooms are spacious and the bathrooms nicely done, with beautiful very pleasant showers. The living area is very pretty and luminous. The beds, pillows, bedsheets etc. are good quality.

Deluxe Appartement: we stayed in Appartment 1D. It is very badly isolated and a first floor. One can hear absolutely everything happening in the street. We had to buy ear plugs to be able to sleep, although the street is not particularly noisy.

everything is new, very clean, comfortable bed & pillows.

it was not so easy to find it, there is no sign at the entrance.

We stayed at the apartment on the third floor. Spaceous and very clean. With a big terrace.Thare is no lift, but it was not hard to get up. The building is vey nice and clean. Very good area, near all atractions in Madrid. Gran Via is on five minutes walk. Host is very responsive.

It must be more towels in apartment if the guests are staying for couple nights.

Central location close to Puerta del Sol and Grand Via. Apartment was nice and compact with all that we needed for our stay.

Being woken up at 5am by someone ringing my the door bell and then banging on the door and people making lots of noise. Internet was also not great, but when I contacted the manager I was given access codes to different routers, which worked okay.