The hotel is located in an excellent location. Our side had a view of the sea and olive groves. Plenty of parking spaces around the hotel. The advantage is that there are no other hotels nearby, so it is quiet and peaceful. In essence, a warm recommendation if you are going with small children. As for the food, everything was as it should be. We spent many summers in Spain, so this is a classic 3-star hotel. Friendly staff. They were always really kind and helpful for anything needed. As for cleanliness, the rooms are cleaned every day, towels and bed linen are also changed daily. Also, the hotel as a hotel it was very clean, everything always smelled, the toilets around the pool are very clean, which is commendable. We can certainly recommend this hotel in the category of 3-star hotels :)

There are a few things that are not, big complaints, but not having soap and shampoo in the rooms? This was perhaps the first time we experienced this in a hotel on a trip that was not an apartment-type hotel. Also, if an all-inclusive service is already offered, according to us, is it a standard that you can rent towels for the beach and the pool with a deposit? That's perhaps a recommendation for improvement... Also, the playground for children around the hotel needs to be renovated at least a little, they seem really worn out.

Ideal place with lots of activities for children friendly staff

I think the hotel should have a good section for kids with chicken nuggets , burgers etc

All staff at the hotel were very friendly and helpful - entertainment staff were great fun. Food available was really good, far exceeded our expectations. Something different each night. I dont eat meat but there was always a couple of different fish / vegetarian dishes, as well as the extensive salad bar to choose from. All inclusive drinks were great quality, beer on tap (Estrella) very good. Didnt find the single cup thing an issue at all, can easily refil your own bottle / cup from self service soft drinks/water. Childrens pool area great for younger kids and older kids - we had a total of 6 children in our party from 12 to 2 and they all enjoyed it. We loved the poolside entertainment for both the adults and kids alike. Would thoroughly recommend, think its great value for money

Poolside toilets should be mopped more often as no drainage so have standing water and can be very slippy.

Excellent value for money, when they say all inclusive let me tell you everything is, it may only be a 3 star hotel but don’t let that put you off, the hotel caters so well for kids, there is an onsite water park that is suitable for toddlers upwards a play area tennis courts pony rides crazy golf and much more. Life guards are on duty at both big pools all day and there is never a shortage of sun beds as they have hundreds of them.

The hotel is a good hours transfer from the airport and is situated in an a remote area, there is a shuttle bus that takes you to the beach but if you want to walk it’s a good half hour and the same to the centre where the shops are. The hotel doesn’t provide pool towels so remember to take your own and upon arrival you get issued with your own plastic cups that you use for all of your outdoor drinks if you lose them you have to buy new ones at 1 euro each. The rooms are small and don’t have tea and coffee facilities but there is a hairdryer and air conditioning .

The staff were all so pleasant and helpful. Food was fine, plenty of variety but did get a bit repetitive. I appreciated the snack times! Drinks were good and you could request "a little extra" 😉 we had a great time and loved being on this side of the island. Do yourself a favor and engage in the activities! Also, make sure to stop by the little store in the lobby, the sweet woman who works there is amazing!

The worst part wasn't even at the fault of the hotel. It's the guests who are inconsiderate of others also being on holiday and trying to relax. The elevators are pretty small and slow. We were on the 3rd floor so we walked the stairs most if the time but I could see it being annoying on the upper levels. Aside from that, probably the pool hours. I wish it were open a bit later into the evening when the sun was setting.

Pretty good location for those, who wants to easily reach the sea and beach. About 10 minutes of walk to beautiful viewpoint and beach. We loved all inclusive package - different kinds of food, snacks. Attractive evening program, events. Good ammount of sunbeds at the pool area. Very friendly and helpful staff. Especially the dining room personel. Big thumbs up to your kitchen staff member from Senegal (not sure about the name, but works here like ~20years, if i'm not mistaken). This man deserves a medal. Hardworking, focused, but at the same time spreads good atmosphere. We loved his communication, funny and friendly short talks. Our first thing to do when we enter for breakfast - search if this guy works today. Big thanks to all HSM staff of course. We felt welcome. Our little stay here was brilliant! Would surely come back again :)

It was weird that to borrow an iron you need to pay 6€/day. Also 2€ per game price for pool was also a bit annoying. You can hear everything from other rooms. Pretty bad sound isolation.

Having read the reviews before going we were pleasantly surprised when we arrived. The pool was lovely, the rooms were clean and adequate , staff seemed very happy, the ambience of whole place was good. The bus stop was outside making exploring easy, the beach was beautiful and only a short walk, even shorter when we found the other path back, although that wouldn't be suitable for buggies. The beaches a short bus ride away were bigger and just as lovely. The entertainment was pleasant enough, bingo was fun Kids camp offered fun things every day, and the staff were enthusiastic and fun, it obviously depends what your kids are into though and can get hot.

The food got a bit samey, the kids didn't have much choice, but I understand they are hard to please. Pizza and nuggets is a staple for British kids The wasps at the kids splash park were plentiful, but they never actually sting, more of a nuisance. I didn't dislike anything, this place is worth the money and exceeded my expectations

Overall everything was very good. I really liked the animation team and the activities they carried out.

I am a vegetarian and unfortunately there was not always enough variety of food, especially for breakfast. I didn't like the cleaning in the room. Sometimes it felt like they didn't clean at all. There was too much mess there and it didn't take much effort, but at least you could get some papers off the nightstand.

The hotel is very nice and clean. We spent 12 days there. The staff is very helpful and friendly. Especially Miguel at reception and the bus driver (Kiko if I remember the name correctly). The room was nice and clean. The conditioning worked well. Eve show ends at 11 pm but if you close the door it's not that noisy. The food was very good, fish every day, a lot of fruit. The sea is wonderful and it was very warm.

I would add an additional bus to the beach as the beach is not close enough for a daily walk with kids when it is hot. And sometimes, it took about 30 min to wait for a transfer with long queues which are not managed properly. Alternatively, some people used taxis. Also, the restaurant is quite busy, the staff works very hard but there are many guests. The area can probably be extended if that's possible. However, you will always find a table.

The animation staff really make this hotel great. Facilities wrre great. 4 pools with variety of depths so we could chose which to use depending on children abilities. Very clean nice rooms. All staff super pleasant even been worked as hard as they were. Food was pretty basic but always something to eat and it was all very tasty. Variety of fresh fruits and salads all the time. If you couldnt find something to eat, you would have to be fussiest of eaters. Cleanliness of reataurant was great as chefs were always cleaning.

Nothing really, everything suited us very well. Maybe more facilities for the teens and some more sun umbrellas and toaster provided during lunch and dinner service as a toasted sandwich would have been more than enough at times