Clean, comfortable and safe. 24 hour desk staff were friendly, professional and some spoke fluent English. Gym, across the street in the "Pacoche", was well equipped. City itself felt safe and was easily walkable. Ten to fifteen minutes amble to rail station and five minutes to local Mercadona. Bank/ATM across the street. Vending in hotel reasonably priced. 24 hour food/drink/fuel at the local CEPSA. €77-ish cab from Rock Imperium in Cartagena. Bizarrely, the Universal has a huge "PACOCHE" sign hanging off it. Would definitely book again if I could not get anything closer to the Rock Imperium venue. Exceptional value for money. I was in 49, an end-of-corridor-away-from-elevators room that overlooked the street below. (June 2023).

Nothing to do with the hotel but there is a lot of construction around Floridablanca and the rail station and beyond. Nothing audible in the hotel as it's well away from it. (June 2023)

The location was great. Near a beautiful park and just over the river to the centre of town. The room was quiet and cool despite the heat, very clean and confortable. Basic, but at that price I just want clean and comfortable. Staff friendly and helpful.

Nothing I didn’t like, but if I can suggest a kettle in the room would be nice.

Good location, ten minutes walk to railway station and ten minutes walk to the historic centre. 24 hour front desk. Friendly folk on desk. Comfy bed. On a side street with no traffic noise on my side of the hotel. Small ensuite bathroom a bonus. Good value all round.

Bathroom was a touch small but was adequate and good to have ensuite. Room a little dark and could have done with some brighter lighting

The room was clean and comfortable - nothing special but nothing was wrong with it. A private toilet was a big plus, also a small fridge in the room. But there is no common zone nor big kitchen so it remains to eat out or in the restaurant connected with the object. There was no problem with personnel. Localization wasn't that close to the city center but it was near a lovely park and church - and also the route to the center was picturesque and full of monuments, so it was an amazing occasion to sightsee.

Lack of common kitchen

Location brilliant, its close to everywhere, staff very helpful and friendly..

The only mines was the vending coffee machine not working at that time so I had to go to the coffee shop to get a cup of coffee which was not a big deal but it would be handy to have this available at the hotel at any time.

Everytime when I book this Hotel, I feel so happy and my staying there is so great

Nothing to add negative

The room was clean, we had two beds opposite to each other in a distance so no one disturbing the other. Bathroom had everything one needs -toiletries, towels, bathtub. Air con was nice regarding the temperature outside. Would recommend this hotel to everyone. Good value for money.

Super location very close to the center, room with small fridge

Shower very old installation , the water was ice cold at times and then after 1 minute it burned my skin. room temperature the same, once very hot and the next day freezing, no aircon or heaters which you can control

Close to bull ring as going to a concert with my sister, staff helpful and friendly, machine for water, coffee and snacks - it was needed on return to room 😂

Nothing

Nice Clean and friendly staff. Very neat breakfast!

The steps at the entrance, and a little noise of some sore of machine on the background at the 4th floor the first time I stayed, other than that everything is fine and the last room I stayed was very quiet