The hotel was excellent, very helpful reception staff, area delightful, breakfast very good with great and varied choices. Room large and very comfortable, would like to have stayed longer, the price was very reaonable.

GPS could not find the hotel, it stopped us in the middle of town, (about 5+ kms on) so had to ask taxi driver. Couldn´t park in underground parking as not enough height so had to park in sister hotel across the road, parking outside hotel, although space, not recommended by reception as limited time (20 mins. I think so risk a fine)

Lovely hotel, good location. Reception staff friendly and efficient. Car parking on site. The safe needed attention as it was very difficult to operate, the mechanism was stiff. We checked in on Saturday pm so maintenance had gone home. The receptionist came promptly to our room to try to fix the problem. Dinner at another hotel, part of the chain was excellent and very good value for money.

The safe was not in working order. Dinner was not available at the hotel. Another hotel, very close to the hotel and part of the group was available. It was a short walk so on this occasion, not a problem for us. I wouldn't like to have walked there in the rain.

Big room. Gorgeous view of the ocean, from the two windows in our room, you could even hear waves at night. Excellent french windows. The area in which the hotel is located is luxury, calm, with beautiful beaches and the coastline. Comfortable beds. Large bathroom with a bathtub.

Very bad internet. Breakfast could have more variety, no vegetables at all. Poor outdated hair dryer in the room. Thin walls, you can hear your neighbors quite well. Doors slam hard even with the lightest touch. Poor cleaning: the bath was not washed during the whole stay (3 days) the garbage (like the the pizza carton) was never removed from the floor.

The location was great, the room was an odd shape but it was a nice size - nothing bad to say about it. We could see the beach out our window too. And the shower was lovely.

The cleaners do an incredibly great job but the one thing we didn't like was; they don't knock before they come in to clean your room! We slept in until 11am one morning and twice the cleaners just let themselves in to the bedroom and we had to say 'no no, we're okay thanks!' That would be one thing I'd change, just ask them to knock. They were brilliant at cleaning and I have no problem with the actual quality of their work!

Elegant, old-style hotel. Breakfast good. Location is good but you need to get a bus to get to the main restaurant area. Bus service good though and from just outside the hotel.

The decor, fixtures and fittings although of a high quality are looking a little tired. Casino next door undergoing renovations so some noise - but bearable. A trifle on the expensive side. Car parking a lottery - you have to be lucky to park nearby

It is a lovely, stylish and comfortable hotel in beautiful location a minute's walk from the Sardinero beach and promenade. The hotel staff were very helpful and friendly. Our room was spacious and we enjoyed a good night's sleep on a really comfortable bed. There was a good choice at breakfast. Overall a very successful stay.

There was nothing we did not like.

From the moment we walked in the staff from reception to cleaners were fantastic. We came back every night to a freshly cleaned room and beds made. It was situated perfectly for us and only a forty minute walk into the centre when we explored the city. There was works on at the Casino next door and we were never disturbed by any noise

There was nothing about our stay that we didnt like.

A grand looking hotel close to beaches & costal walks with a small but nice selection of bars and cafes on the doorstep. Good breakfast and secure parking. From or to the ferry it's a fairly short and straightforward drive.

It's a fairly large hotel which to be fair we didn't really explore and whilst we had no complaints with the room it seemed expensive for a hotel with no real outstanding points or features.

Fantastic internal layout, vintage feel but with modern facilities. Showpiece central atrium. Room: Large, well fitted Breakfast: very good (fruit, yogurt choices, various cakes, cereal plus nuts/dried fruit, fried eggs, breads and giant croissants) Great location near beaches and shops.

The internet speed was rather slow

First visit to Santander really beautiful spot. Hotel was very nice. Staff very helpful and pleasant. Our stay included breakfast which was very good. Would reccomend this hotel.

No complaints at all. Everything suited our needs. The hotel is very well run.