Beautiful property. Our balcony view of the lake was stunning. We had Prosecco and chocolate waiting in our room for our anniversary 💕

We stayed early May and it was hot. We wanted to use the AC and were told we were not allowed to which made our room a bit uncomfortable. We slept with the fan and balcony door open. Fortunately it wasn’t loud. The rooms and hallways are a bit dated. For a five star hotel, I would think they would update them. The grounds and pool are beautiful though. Also, we went to Lake Como after and comparing the two you get way more bang for your buck in Lugano so that is a huge plus! They are a bit different but for the price Lugano really offers very similar activities, food and landscapes.

Stunning views, great serviced private lido, great location, great staff, good food, great cocktails. Very dog friendly. It is always nice to return to villa castagnola. The lovely mediterranean garden and most of all everyone working at this hotel is extremely friendly and helpful making the stay exceptional. Can recommend enjoying a room service meal watching the sunset from the balcony.

Note this is just feedback on improvement opportunities: Breakfast choices limited (choice of fresh fruits and cold cuts) coffee quality at breakfast for a five star hotel could be better.. No discussion needed to get more than 1 towel at the lido especially given the fact the towels being too small to cover the sunbed.. I acknowledge though the effort on sustainability - just get bigger ones the

The hotel is relatively small with a wonderful garden in front of it which looks quite spectacular and provides distance from the street. It’s extremely clean with wonderful decor. True paradise with a beautiful view from the room.

The food quality is quite average for a 5 star hotel. The breakfast choice is vast but croissants and cakes rather dry. The rest is really nothing special. The restaurant Rucola has a limited menu and is the only place open during the day. Expensive and very average. If you’re vegetarian - good luck!

Excellent location mear to the bus station where the bus took is to the city center for free (voucher were given to us ny the hotel), very welcoming staff. The garden was really beautiful and the view were also beautiful

The price was a bit expensive More option in the breakfast should be provided

Great location, close to the bus line and funicular. The views are breathtaking.

The pillows need upgrading. Rooms need an upgrade. For the price per night I expected a better breakfast and pillows.

The location is very nice with lake view and the hotel staffs are very friendly. Furthermore, hotel lobby is cozy and decorated elegantly.

Breakfast was rather average and the bread was not so special. Besides, the room was hot, so we wanted to reduce the heat/temperature, but the radiator was not working. It’s not energy efficient.

amazing location, feeling the old grandeur in a clean an comfortable environment

small details were missed (the bread in room service was old, the bathroom when we arrived has clearly been used, etc) but nothing really major

Outdoor area. Lake Swimming area.

No options for eggs in the breakfast menu.

Excellent breakfast Excellent concerage Free bus ticket Discount to furoncale Excellent location Excellent spa and hydro pool

Lake view room but nothing can you can see from the room at 1st floor. Waste money Insect and bee if you open the window Very cold swimming pool

Location and hotel staff were very good

Wish the AC conditioner can be controlled from room’s guest