This was the base for a longer stay including a planned trip to Milan. The Suite is situated a little way from the main hotel reception so that arrangements for getting keys, and so on, are a little unusual. (Breakfast is served in the main hotel building also: straightforward, absolutely standard continental breakfast: noting to write home about, but nothing to complain about either. Perfectly satisfactory.) There had been an issue with the hotel taking card-payment before we arrived (a computer glitch) while we were en-route by rail through the Alps, but receptionist Ivy was able to deal with the matter most efficiently. Thank you! (It is important to be able to access data and internet while travelling: but that is one's own responsibility!) All the hotel staff were welcoming and helpful. The room, itself, was perfectly comfortable: it even had a little kitchenette! as well as the usual offer. With access vial a lift, the apartment was spick and span and perfectly secure. The old town is on the doorstep and a few yards from the lake and the heavenly church of Santa Maria degli Angeli. (Not to be missed on any account.) As the main railway station is - literally - 10 minutes walk, plus short funicular ride this made the ideal base for all sorts of excursions. We has Swiss Travel Passes for the entire duration of the holiday (it is worth the money), so were in and out of boats and trains all the time, Including a trip to Bellinzona. Milan is a short train-ride from Lugano too.

I was worried beforehand about registration and picking up keys, but it worked beautifully in the end. The room might be a little dark for some, but given the heat and brightness of the day, I found it quite OK.

Location was great - right in the main town and only a block back from the water. Lots of restaurants and a great Coop in close proximity. Great air conditioning. Lots of toiletries provided. Minibar if you wanted it.

The room was a bit dark even with the skylight open. Would probably have been nicer to be in the main hotel but we did have the floor to our room. It seemed to be an overflow accommodation area.

Breakfast was adequate, this is not a 5 star hotel, & Europeans generally have a lighter fare, so some comments were a little tough. We enjoyed ourselves very much. The staff was welcoming and VERY helpful. Clean room and a comfortable bed. Right in the center of activities and easy to access restaurants & the lake.

Room could use a little more light, but it is on a street where buildings block direct light. The reception office is easy to miss- go into the kiosk looking cafe & you'll get a warm welcome.

Very spacious room (rare in the middle of a Swiss city at this price) with mini kitchen, sofa and table. The room was clean, well furnished and looked newly renovated. People have written that it was difficult to check-in, or finding the place, but the check-in is no longer automatic and you go to the San Carlo Hotel nearby (which is easy to find, and has a proper front desk). This front desk was manned by very friendly staff which also kept our luggage before and after check in. Excellent location on the edge of the main shopping street. About 10min walk from the Lugano Train station. You can also use the Funicular from the station down to the town level if you don't want to walk with your luggage, which then makes the walk shorter. This main shopping street is one road in from the road facing the lake, so perfect spot for a stroll around the lake

As others wrote, the lighting was quite dim, and there was very little sunlight coming in which did not help even during the day. Apart from that, everything else was fine.

Excellent location. The bed was comfortable. The staff was great and they were willing to help with every question we had. Also, I appreciated how friendly they were with the kids.

The elevator is a bit tight but that's not a big issue.

TOP TOP TOP Location! 2 minutes from the lake and the center, 5 minutes from public parking Motta (I left the car there). Staff was very polite. Room was awesome, clean, comfortable, bathroom was superb, wifi was excellent, check-in/out was easy. All was perfect. Thank you!

Breakfast was good, but maybe it should be a little bit richer.

The staff at the front desk were so kind and helpful and went above and beyond to help us and research travel options.

Breakfast could have been a little better but it was adequate.

Everything was great, the place looked exactly like in the images. Good location, in center and very quiet on the top floor. The staff was very friendly, helpful and attentive to details, they even helped us recover a watch we forgot in the room.

Nice modern rooms, great location and friendly staff.

Nothing really, minor suggestion is the breakfast room could use some decorating or updating.

Location was wonderful. Close to the funicular, One street off the lake. In the heart of the downtown. Great amenities and complete kitchenette.