bed & room so comfortable! we checked in late after a full day of driving with 1 day of driving ahead of us. check-in went smooth and a baby bed was taken care of on request. what really made the difference, was the sweetest & kind lady in the restaurant the next morning (working on the 2nd of September). She knew what it’s like with children because she has 1 child herself and she took care of us in an amazing way. the chairs for children where already set-up at the table and she was so kind to them and getting us everything we needed. whilst doing this, she was also taking care of other guests & doing check-outs as well. when we left, she filled up my bottle with boiling water to prepare the formula while driving. someone give this woman a raise, because she really made the difference for us and is hands down one of the best hosts and people ever! thank you!😘

Room: very nice and clean with a very large bathroom. The room had a large and comfortable double bed plus a sofa bed which transformed in an over-posed bed for the kids. Room and furnitures seemd to be freshly renewed. Very quite hotel. Swimming pool: small but kids simply loved it! And even adults took a refreshing bath after the very hot day. We were just laying on the long-chairs and had a fantastic apero delivered by the restaurant directly at the pool. Dinner: we had the half-board included, so we had dinner on site. We the adults took the choices from the half-board menu while kids were picky and asked for alternatives. Staff was friendly enough to simply bring them their extra choices at no charge! Thanks a lot. It is not a gastronomic restaurant but food was delicious and copious. We had more than enough. Breakfast: it was included in our stay. It was self-service based and it was amazing. If you are the salty-breakfast type you might find it a little bit low in choice but we were fully satisfied! We could even make our fresh orange juices. Coffee from the automatic machine was not great but the staff was preparing our cappuccino from the bar without any problem: delicious. Public transport: We reached the hotel by train and foot by arriving at Mendrisio San Martino. The hotel is only a couple of hundred meters away from the station and FoxTown. If you have large luggages to carry along it might be worth to reach the main station of Mendrisio and to take bus 351 to reach the hotel. Stop is just at the hotel! Staff: super friendly! Really thank you all! Kids even broke one of the swimming balloons and they didn't charge anything

Pillows: just too thin and small for our taste Coffee machine: not the best ever used but the coffee from the bar was very good

They were very helpful and accommodating, they went above and beyond for us. Very clean rooms, great location, good breakfast but it’s just a shame I didn’t have time to enjoy the pool as it was a trip for work rather than pleasure.

Nothing springs to mind.

It was very clean, nice, the employees are very nice and try their best to help you with anything you need ! I had the best experience there as the client.

Everything was perfect ! Carbonara very tasty !

the location is good if you are going to Foxtown Mendrisio. The breakfast is good and the staff assisting there was very kind and always smiling.

the toilet is small, when we arrived the toilet brush was broken and the AC was not working well. You don’t get to contact the receptionist all the time only at specific timings.

.The place is really cool!the swimming pool and the aperol spritz were just awesome! The buffet breakfast was delicious and....overall, Zia Paola is great!! Many thanks again! 🌞😊

Lovely little hotel right by all the Grotte restaurants. Nice outdoor pool. Staff warm and welcoming

Nothing. It was good

A clean room of adequate size plus a good breakfast made my stay there enjoyable.

The reception was open only for a short period of time.

The staff was very nice and attentive. The breakfast was delicious and complete, and the room was pretty with nice views.

The shower didn't have a door, so every time one of us showered the bathroom floor would get very wet.

Friendly reception, they contacted us to provide instructions to access the room. The breakfast had a variety of fresh options.

I would prefer fresh milk for my coffee.