Great staff and service -- very accommodating and helped out with special requests; loved the indoor hot spring tub and natural lighting in the room. Great for a one-night getaway as there wasn't much to explore around the area but the room itself was great.

The food was a little underwhelming; we had dinner at "The Restaurant" however the food was not as good as we expected (the menu felt a little dated and wasn't outstanding). The breakfast spread had a good selection of food but the quality of the good was not the best either (i.e. eggs were bland, croissant was a little soggy).

This hotel is a knockout: one of the best I've stayed in anywhere in the world. Courteous, discreet service and incredible shared hot springs downstairs. We stayed in a Japanese-style room that also had an outdoor Hinoki tub with hot spring water, which was fabulous. The beds -- they were so plush I'm not sure you can really can them futons, though they were on tatami -- were heavenly. The dinner was tasty and a nice amenity to be able to stay on-site all evening after check-in for a truly rejuvenating experience. Guests can access the hot springs before check-in and after check-out, so even a one-night stay still feels like a true getaway.

The only odd thing we encountered: staff said we could not read our books in the courtyard in the afternoon (there are outdoor sofas) because those areas were considered "restaurant furniture. We had a lunch reservation elsewhere and so weren't interested in food. The response seemed odd and conflicted with what the front desk upstairs told us. It's possible language was a factor, though my friend speaks fluent Mandarin (as well as English). There was no problem accessing the lobby and hot springs after check-out.

The breakfast was more than expected. Staff were helpful and polite. Gave us little treats & fruits everyday. Location was ok, not right next to the XinBeitou MRT. Most of the time we took a taxi to Beitou MRT, cost $85-95.

Sometimes the hot spring was not that hot. Somehow the hot spring sometimes in white & other time clear.

The room was excellent, and the food was fantastic. They were able to accommodate our dietary requirements, and the restaurant is even better than some of the Michelin starred restaurants we have been to.

the hot springs were really a wow! the room was also very big. however I liked most was the service staff. they are very attentive.

it's gotten a little aged so the rooms could use a bit of upgrading.

the public hot spring and the food

it’s quite expensive, but I know that before hand. Not the issue of the property.

Very nice. It will be better if provide Japanese style breakfast

Dinner don’t have much choice.

i think it was a bit confusing which room you're booking for on the website

the food at the restaurant

Check in was AWKWARD, they send us directly to the hot spring!

Beautiful Japanese style room

Telephone was broken so hard to call, sound system was very old vibrates while playing,