Very need, clean, and modern. staff were very helpful and friendly. the location is great. quiet residential area with very little traffic but only 10min walk from the Thapae gate (east gate) of the old town. Breakfast was great. free water and fruit 24/7 in the lobby. The staff patiently answered our questions and gave us suggestions on transportation solutions.

The room is not super sound proof but because the neighborhood is extremely quiet and other guests were all well-behaving we enjoyed peaceful stay and sleep.

Breakfast was varied & they had fruit & little biscuits you could have throughout your stay. The hotel was spotlessly clean & the staff more than helpful, letting us check in early. Great location, great hotel. Would stay here again.

Where do I start? The entire property is so clean. This hotel is very new. Bathrooms are very updated and modern. The room was spotless. When we arrived early in the morning, they offered us a lovely breakfast. The options for the free breakfast where fried eggs, sausage , toast, yogurt, juice, salad, and fresh fruit. Last but not least...the coffee machine was amaaazzziing! Also....fresh fruit and cold water are available ALL day long. I always bring a refillable container for water and they have a Cold water dispenser available all day. Wow...service was amazing too. Shout out the guys at front desk...always had a smile each and every day and they speak English which makes for seamless conversations. I will return and be referring all my friends and family to this amazing Chiang Mai property!

Zero. I love this property!!!!

An absolutely wonderful stay. Our room was ready earlier than check in time and the front desk staff were one of the best i have interacted with on my several travels. Our chosen room type was spacious, with large windows throughout that let in a lot of natural light during the day and the AC cooled the room very well. Fast wifi, warm water in the shower with good pressure. I have to highlight the staff again who went out of their way to check on us everyday during breakfast, greeted us everytine we came back at night and even came to see us off outside when our taxi arrived to take us to the airport on our last day. Will definitely be staying here again when we come back to lovely Chiang Mai.

Where do I start, an amazing modern hotel with the most friendly staff and a care for the environment! As this was a smaller hotel the attention and service the staff gave where 10/10, always friendly, speaking to you, answering questions and just making your day. The hotel was amazing, very modern technology with a luxury feel through the hotel and bedroom. We loved their care for the environment where they encouraged recycling and reuse of water bottles. On every floor they had water refilling stations to refill your water bottles rather than wasting lots of plastic bottles throughout the trip. Breakfast was great and they also provided free tea, coffee, and fruit 24 hours a day. Location was excellent on a quiet road and only a 10 minute walk from the main streets and markets. Also in a location where transportation will be able to pick you up for your activities. Over the moon with our stay, highly recommend!!!

The rooms were clean and ultra modern with a great bathroom and comfy bed (well mine was comfy - my friend said her bed was very hard). The staff are very friendly and so helpful - they are very approachable if you want to ask for recommendations of where to eat or what to go see in the area. It is a great location to stay in Chiang Mai - as you just have to nip down a side street to get to a whole bunch of shops and restaurants. The night Bazaar is an easy 10min stroll from the hotel as well. This hotel is also well within the complimentary hotel pick up radius for many of the Elephant Sanctuary experiences. We highly recommend Elephant Nature Park as the one to go for as the most ethical one we could find when researching where to go. The breakfast offered by the hotel is basic, but tasty and there is plenty of it. Complimentary snacks and hot drinks are available in the lobby all day. I am only sad that we only scheduled two nights in Chiang Mai into our trip as I think the city is lovely and is worth spending a good week exploring. I hope to come back to Chiang Mai in the future and would definitely book accommodation at ON Thapae again.

We did ask one of the staff on reception if they could book us a taxi to the airport for 0730 the next day, this wasn't done. However, the staff member on duty at reception the next day was amazing and got us a taxi very quickly and we made it to the airport in plenty of time for our 0920 flight back to Bangkok.

The hotel was very modern and the rooms were very nice and clean. Exceptional cleaning-always after breakfast the staff was asking us if we want our room to be cleaned at convenient hour for us. Excellent staff- very helpful, always smiling and easy to communicate in English. Breakfast was also very good (cold and hot options available) in a nice ambient and machine to refill water works for a big plus ! Location was also good in a walkable distance you can reach the night market and other busy zones in the city.

The view from the room was nothing special, but as it was not mentioned in the booking so we didn't expect very much from that. The toilets are a little bit small and there is not a lot of space to put things in there, and you have to be careful not to splash too much water outside when shower.

The location was good , only a few minutes walk to the night bazaar and shopping. Staff were friendly, especially "L" who my son still talks about . Water refills was a plus Overall I think On Thapae was good value for money, rooms were cleaned daily if wanted . Would definitely stay there again . We were given a late check out (2 hours) free as we had a late afternoon flight, thankyou "L"

Breakfast was reasonably basic , with the one Thai dish the only thing that changed on a daily basis .

The staff here are brilliant. I had a slow shower drain and after mentioning the problem, the drain was fixed the same day! Location wise, there’s a 7-eleven 200ft away which has everything you could ever need and it’s a short walk into the old city centre. I had no issue with noise at night and the room was very modern. The aircon worked well and the TV even had YouTube and Netflix. They supply you with sealed water bottles and a fridge so you can keep hydrated while chilling in the evenings. The included breakfast has a decent selection of food including toast, scrambled egg etc…and there’s also a few Thai food items too for you to try :) A special mention to the receptionist who checked me in - they were super kind and partly the reason I extended my stay here :) If I ever come back to Chiang Mai I’d come back here every time! :)

Nothing

The AC was strong (and easily adjustable) and so needed because it was SO hot! They constantly had bottled water and a refillable water station that felt safe and clean. The property is well maintained and the room was comfortable. The location is great, super walkable to Old Town and the various night markets, especially the Sunday Night Market Staff members are really friendly and try to help as much as possible. They can communicate in English well enough to get you an outcome you desire, but it’s harder to have a full conversation with them.

I didn’t realize the lobby didn’t have air conditioning. I got two mosquito bites on the first night (and of course, it was stormy) while in the lobby. Remember to put on insect repellent everyday!