The hotel is really beautiful, the breakfast is great with lots of options both buffet and a la carte. The pools and overall installations are very nice and allow for a restful holiday. Unfortunately this time there was not good weather so we could not use the beach, however we were able to use the beach at the other Sala in Chaweng that didn't get wind.

This was the second time we came, and unfortunately service was not as excellent as the first time around. A shame because the first time they really shone! Things like plates and leftovers, left outside our room rather than collected for a whole 2 days sometimes, there was a lot of trash on the beach because of the weather that got to the hotel parts as well, and we felt it wasn't cleaned quickly (left there the whole day). I told the restaurant at every single meal that my toddler uses normal cutlery and plates, and every single time it was a fight as they insisted in bringing plastic things.. They would come and do the bed, but not clean the room - things like these that do make a difference in such a nice hotel.

Food, staff and facilities.

Russian families being unable / unwilling to control their children. Especially at mealtimes.

What a piece of paradise on Koh Samui, we had a fantastic stay at this exceptional and tranquil resort. We stayed there a week with our 10 month old daughter, and couldn't have picked a better place. The location, the facilities, the pool, the breakfast, the beach - everything was great. We do also want to give a special mention to the incredibly friendly staff including Oom, Mam, James, An, Noom, Pang to just mention a few. They were extremely service minded and also took great care of our daughter. Would love to come back to Sala Samui, and this comes from a couple who never goes back to the same place twice!

Nothing!

Amazing pool side villa and a beautiful hotel! The food at this hotel is out of this world and the staff are incredible! They will treat you like kings and queens!. Mam, Ton and Lek were amazing, friendly and accommodating always. Thank you!

There is no adults only dinning available, there really should be for couples at this standard. The communal pools, too many tall trees that sometimes block the sun. We booked a cooking class which is a must here. One of the managers came down to eat his lunch right next to us and was having business calls when we were doing this… not great… for a manager of a hotel at this standard. Too many screaming children when dinning. It would have been nice to have an adults only dining area away from the children.. Apart from that this place is a paradise!

This has been the most incredible stay I have ever experienced. Soooo luxurious! I did not even dream about. First of all, the staff is super super kind. The restaurant Manager and restaurant service was doing so many nice things to make us happy. The food was delicious, many options to choose from. The villa was stunning, so clean! Cleaning was twice a day, in the evening we were served with a tea. The hotel took care also of mosquitoes every evening. Thank you so much to all of you! We were crying when we were leaving. We feel truly pampered by your service.

There was none such thing.

Absolutely everything! From the warm welcome, super nice explanations and showing around to the very last transfer to the airport. Everyone was super friendly and did everything they could to make our stay as pleasant as possible. The villa was simply amazing, I was a bit nervous about the outdoor bathroom, but the feeling faded instantly and showering next to palm trees proved to be so nice! The restaurant was super cute, by the beach and there is really good food. We tried the Spa on a rainy day, which was a very nice experience as well. The SALA app is easy to use and being able to book transfer in different places on the island is a plus. Thank you for a great holiday!

Flawless experience! The AC was quite loud on the first night, but the staff reacted super fast and fixed it, offering us another room at the same time, which fortunately was not needed in the end.

This was the first hotel we statyed at on a 2.5 week holiday in Thailand and it was the perfect way to start our trip! The hotel decor is simple and understated, but it still felt luxurious and special. We stayed in a double deluxe room with varanda, which had an open bathroom and was a perfect size for two. The varanda area with daybed almost doubled the size of the room and was the perfect place to relax and unwind. The gounds of the property are exremely well maintained, including the beach and the two pool areas, and considering the property is over 10 years old, it feels practically brand new. Having an adult only pool was great and it was a very peaceful and serene area to relax in, with a gorgeous view of the sea and beach, with beautiful views of the sunrise! The breakfast was absolutely amazing, and was included in our room rate. There was a buffet style area whith a huge amount of choice of hot and cold items, including western and asian options. You could also order items from the menu to order, such as eggs, and special juices which were delicious and different every day. Everything was amazing at the hotel but the standout for us has to be the staff. From the moment we arrived, until the moment we left, the staff couldn't do enough to help us. Every single staff member was polite and helpful, always making sure that we had everything we needed. Although not expected, we gave a small tip to each staff member that brought us drinks or food to the pool/beach, as we felt the service was worth it and they were more than deserving! I requested a special gift in the room on arrival as it was my partner's birthday and they left an amazing cake for us. The reception team were always happy to help us order taxis, change money, give information about the local area and they also booked our boat tickets to Koh Phangan which made life much easier for us!

Although the food was delicious, and not bad by any means, we felt that the dinner in the restuarant was slightly overpriced. We had some other meals at restaurants along the beach front and although the restaurants were much more simple compared to SALA, we paid a third of the price for tastier food and larger portions.

Everything about our stay at the Sala was exceptional. The staff were friendly and attentive. The facilities were spotless - it was honestly impressive how well coordinated and cohesive the team at the Sala were - we witnessed a member of staff identify a minor issue and within minutes it was resolved by maintenance. Our pool villa was perfect - the bed was comfortable, we had consistently good sleep throughout our stay. It was always a treat to come back to our room in the evenings to find a new nighttime tea before bed as part of the turndown service. We spent much of our time by the pools/beach - the loungers were very high quality, seating options were varied, pools were pristine. A huge shout out to the "beach boys" and bar staff who made our stay so great. Some of the best service we've had. The breakfast was EXCEPTIONAL. We cannot fault it - plentiful options, very high quality and service to match. We looked forward to it every day. Our experience at the Spa was very comfortable and worth every penny (we would highly recommend)! That said, guests should note that there is an independent spa operating on the beach right next to the resort which is very affordable - not to be missed if you want a cheap and cheerful massage while listening to the sound of the waves! The attention to detail and thoughtfulness around the guest experience - creating little moments throughout our stay to make it feel special - was such a treat. We don't often stay anywhere more than once, but we will certainly plan on returning to the Sala with no hesitation. Brilliant stay.

We really do struggle to find a fault - we can't think of anything!

breakfast great, I liked the ala card concept and small buffet, plenty of choice and yet limited waste. Location great for relaxing, don't expect big party atmosphere ...for this you need to take a taxi 10, 15 min. personal is just amazing, including the very helpful manager Taweewat. Thank you

missing dustbins in the outside area. personal does the cleaning up all the time, but sometimes as a guest I don't mind doing it myself :) no sea view from the bungalows , however great private outdoor space including small pool for refreshing

We loved our stay at Sala Samui! Service was some of the best we've ever had, attentive yet unobtrusive. They continuously went above and beyond. Special shoutout to the guys working at the pool. The room terrace was incredibly relaxing and the outdoor bathroom provided a unique experience. Breakfast was also absolutely delicious, with an amazing selection.

Impossible to open the door to the bathroom when the curtain is drawn because it swings open (design error). Means we had to go through the terrace to use the toilet at night... New Year's Eve Dinner was a letdown. Buffet was super limited and entertainment quite tacky - we were expecting more considering the cost (our most expensive meal in Thailand).