Was a good stay, this time I had a working toilet lol. Only issues were the room service, it's none existent yet there is a room service menu in room, I tried it throughout the late afternoon and early evening, never did anyone pick up the phone, ever. I have been 3 times this year and all 3 times were the same, no answer to any calls to room service no matter what time I called, morning, afternoon or evening even though they are supposed to be open till 10pm or 10:30pm, this is advertised in the room booklet/menu in the room desk drawers. Staff nice as usual, I've been coming here for 25 years now, the only probs you usually get in the rooms is the poor flush on toilet so generally everytime you use it for number 2 it blocks BUT the toilet I had in this one room was like a rocket propelled sonic boom sucker outer ha ha. Brilliant. In 25 years I have never had such a powerful toilet in any of the 100s of rooms I've had at Royal palace ha ha.

No room service even though you have a room service menu in the room. Some of the lights / light switches didn't work, looking up at the ceiling you can see some lights bent out of shape lol

Hotel is big with nice pool. Rooms are very good and above average sized. Staff is friendly and understanding. Location is good. I found the hotel a good value for money.

Safe is at reception and there are no safety deposit box in room. There seem to be minor maintenance issues like my room intercom was faulty. They promptly tried to fix but it would still not work properly at times, probably it was too old. The hotel ran out of tea and coffee sachets for rooms for 5 days during my stay. These were minor issues which would otherwise have been a perfect stay.

Location is very good. Staff is nice. Pool area is nice and experienced cleaning up. Rooms are big and clean. There is time from last renovation of rooms but also no need for renovation now. Hotel was very quiet and only partly in use.

Central AC is changed to more loud air heat pump - but this is more effective than old one. No safety box anymore at room - but safety box in reception works also. Price is a bit high.

location, hotel & stff

staff need to have basics training especially in the coffee shop, some staff attitude is good, some are very indifferent. they have difficulty understanding clients, more than one instruction for Themis difficult to process, they must write down or clients get frustrated. some change in daily breakfast would be good. area needs to be stronger, for 100 odd clients, only 3/4 tea bags.

I have stayed here on Numerous Occasions, it is Good Value for Money in My Opinion, I really like the Pool.

Unfortunately due to just reopening after Covid, Restaurant not Available, Breakfast was Available next Door though.

Everything was great

Everything was great

I have stayed here on Many Occasions before, the Staff are extremely helpful and Friendly.

N/A

Location is excellent. Rooms are big and bed comfortable. Service is exceptional and everyone is friendly and keen to make your stay memorable.

The breakfast was good but could do with some improvements.

Prime location Great pool Good bathtub Big beds Big rooms

Little expensive Poor lighting outside lobby No dinner available

Pool was out of order