Facilities, room and food were fantastic. Very terracing hotel .

We were told upon arrival we had a free upgrade to our room. However upon checking out we were charged 4000 baht for 2 nights . When challenged at reception the said they said we agreed at check in but that was not true. Given our taxi was outside and we had to get a ferry we had no time to wait around to resolve . This then but a bad end to our fantastic stay at the hotel and now will not return.

Lovely grounds, lovely room. Clean, quiet. Loved it. Loved that there’s both jacuzzi at the patio, and bathtub in the room. Staff were very friendly and helpful!

A SMART TV would be better. Wanted to play some nice music but ended up only playing it from my partner’s tablet. The room slippers looked used. Brand new disposable ones would be great. The removal rate of water in the bathroom was slow and I had to watch the amount of water I was using so the bathroom wouldn’t flood.

Comfortable bed. Nice staff good food

The half board package does not include any drinks for your dinner and you have to buy them on the side (not even juice). Half board package you have to pay extra fees for dinner depending on the meal you have chosen. What’s the use then might as well just book for breakfast only and don’t include dinner because you are limited

One of the most beautiful properties in Phuket. Really big rooms with Balcony, really quiet, delicious food and really good food menu. Breakfast buffet has endless options for all nationalities. Rooftop lounge is really beautiful and with great music and perfect for sunset views. Little far from Patong but there are several free shuttles to Patong and Karon

It’s a maze and you will be lost at times.

The hotel is beautiful and the staff were so friendly and accommodating (they truly made our trip what it was). They helped us to celebrate our anniversary and my partners 30th. All three pools were all beautiful and quiet.

The half board wasn't very good for a long period - lunch and dinner were only available in one restaurant and the menu didn't change at all. It was also wasn't great for vegan.

- Tucked away from the busy crowd in Patong - Very quiet - Views were amazing - Staff were friendly and hospitable - Room was larger than most hotels

- Hotel looks dated - Not the most convenient to move around (about 2km upslope from Patong Beach) - There is a shuttle bus to Patong but limited timings. - Difficult to get taxi/bolt/grab and most of the time expensive

The facilities were very nice, the breakfast had a lot of options to eat, the staff were extremely friendly and helpful with everything! Overall it's a very nice hotel, especially if you want to spend more time there to relax.

The food in the restaurant was more expensive compared to the rest of the restaurants around Thailand (but the food was good). On the one hand, that's normal because you are eating in the hotel, but comparing the restaurants' prices with other hotels that we have stayed at after Avista, the price was way higher. Also, the hotel is located on a small hill so you cannot really walk to go in many places on foot, but I guess if you want to explore Phuket you need for sure a taxi or tuk tuk to get you around. I believe a motorbike/car is necessary for that kind of a trip.

Breakfast was first class. Travel from room reception was by buggy buy very prompt.

Rooftop bar and bbq was excellent food but overpriced by a mile.

amazing large sized room, comfortable huge bed and lovely balcony. good gym, nice pools. right next to the most magical beach! freedom beach.

a lot of stairs if this isn’t something you’re used to but was fine for us. our neighbour in the next room - we literally know his life story as he sat on his balcony every evening shouting loudly on his phone about his divorce and then having girls over and depressing them also with his sad sad stories - wow! other than that everything was perfect

manager superb, staff amazing, facilities, cleanliness, meal quality, privacy, daily room cleans, pool quality.

lack of bus to Patong. before booking it had said there was a free shuttle bus to beach. This in fact was not the case and I had to rely on expensive taxis. very disappointed with this. also being asked for 20,000 baht upon arrival as a deposit was not something I had budgeted for. i had no Craig card so had to pay 10,000 baht in cash. a disappointing first experience.