The villa was big and as discerption. View was breathtaking specially during sunset. Villa was clean. And the pool was amazing (note for Hijabi girls: people out there can see you" Most of the staff were super friendly "specially, Ammar and Phon" There was a hose "shattaf" in the toilet

Toilet has no privacy. Sometimes it took the reception so long to answer our call "We had to call them everytime when we want to go out because its difficult to go to the lobby area without a golfcar"

Our family villa was really great! It was so spacious, had a great view and we loved having our own pool! the hotel staff were all very helpful and accommodating, they made our stay so comfortable. The breakfast in the morning had a lot of variety and types of food on offer. We enjoyed the pool and swim up bar where we spent many afternoons eating the great lunch / dinner options they had on offer. The shuttles to Patong Beach were very useful and any other taxi trips we needed were easily arranged by the hotel for us.

We had a lovely time so can’t find any faults really. The only thing that would have helped was one more shuttle back from Patong beach in the evening as the last one was 19:15 which sometimes felt a bit early. One last shuttle at 21:15 would have been ideal.

Fantastic views looking over the beaches and escarpment, especially if you have a pool access room. I would absolutely stay in one of these or a pool villa. Friendly polite staff and large rooms. The main pool area has a swim up bar and staff made really great cocktails and a bonus they are really reasonably priced for a resort.

The location was up a steep hill and almost 10 mins drive so definitely not walking that in the crazy heat. Grabs are difficult to get to hotel so taxi it is. Getting around was quite costly as we went out a couple of times a day. (over $50 AUD) Breakfast really let this resort down. For the prices charged you would anticipate better quality and variety of foods. During our visit they were also renovating part of their main pool area which is quite unsightly.

I liked being in a location slightly away from Bangla road etc. great views, close to some ideal spots and the staff in particular were good. Jung made the whole experience 10x better

Need a beach closer and the steep hill to the entrance

The pool access room Breakfast Staff 2 hrly bus free shuttle

Too far from things Expensive compared to others Not enough food choice Expensive food in room

We really cannot fault this hotel. It was our first stop in Thailand and it exceeded all of our expectations. We arrived early due to our flight and despite our room not being ready we were brought to an air conditioned lounge and were told we could rest there for awhile. Once we got our room we were thrilled with the cleanliness and comfort. The facilities are fantastic and the hotel offer a free shuttle service into Patong which was brilliant. We also booked a fee trips through the hotel and the staff were incredibly helpful and a pleasure to deal with.

I had an exceptionally relaxing time at the resort. The staff were so lovely and helpful and did everything possible to make sure I had a nice time. Special thanks to Yoki at the spa and the lovely staff at the reception desk (including Joan). The location is lovely, nice and quiet. The pool access room was definitely worth it. The views were lovely and so peaceful. The breakfast was notably good, including freshly prepared eggs, fresh fruit, salad, rice, baked goods, and even curries. The coffee machines at breakfast had excellent espresso functions. The central Patong beach area is not my scene. I recommend taking a short walk to Merlin Beach, which is much closer and much nicer.

Private Pool Villa and my kids enjoyed their time.

- At night i couldn’t sleep because our neighbour in down stairs they opened their speakers with their music from 3 am until 7 am

Great location, beautiful place, friendly and helpful stuff.

I did not like they are reusing flip flops and slippers in hotel. These things should be always new, it is not hygienic to provide it to every customer who stays there. We did not have nice view from our villa and unfortunately we couldn’t change it.

I recently had the pleasure of staying at Crest Resort in Phuket with my family, and what could have been a problematic experience turned into a memorable vacation thanks to the outstanding staff and management. We had initially booked a 2-bedroom villa, but upon arrival, we discovered it was damaged and unavailable. This could have easily ruined our trip, but the response from the staff was exemplary. Aman, Guide, Luck, and many others, along with the General Manager, Kenny, immediately stepped in to resolve the issue. They provided us with two 1-bedroom pool villas, ensuring we had ample space and comfort. To further make up for the inconvenience, they also offered a complimentary spa treatment for my wife and me, which was a delightful surprise and greatly appreciated. A special shout out goes to Sirin and Joan at the buffet. Their dedication and service went above and beyond every single day, making our dining experiences truly enjoyable. Their warm hospitality and attention to detail significantly enhanced our stay. Despite the initial setback, the exceptional efforts by the Crest Resort team turned our trip into one that my wife, kids, and I will cherish for a long time. We look forward to returning in the future, knowing we're in great hands. Thank you to everyone at Crest Resort for making our stay unforgettable.

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