The staff were extremely friendly and attended to all our needs. We booked the Executive Suite which is very generously sized. Beds and living room sofas are extremely comfortable, the suite is thoroughly clean with a huge ensuite master bathroom. We enjoyed a great city view, and there's a beautiful mountain and greenery view next to the lift lobby. The gym facility is definitely as big and sufficient as stated by other reviews. The restaurant and bakery has a great selection of food, and we were glad to have included the breakfast buffet in our stay. Location-wise, it is situated in Phuket Town, near enough to enjoy the Sunday Night Market, shops and restaurants there. And yet, we are appropriately distanced away from all the activity and nightlife to enjoy a peaceful night in our hotel room. We also really enjoyed the live music performance from the lady singer at night as she lifted up the whole hotel ambience with her amazing singing. We would definitely return again in the future.

This hotel is one of the biggest hotels in that area where it is located in close proximity to the downtown markets; thus making it easy just to walk for five minutes or so in order to reach the market. The rooms are spacious; clean and tidy; the bed is comfortable and the bathroom is also clean. The place overall is quite; and nearby to all services including 7 eleven. Swimming pool and gym center are also available. The restaurant is located in floor-19; with very nice view to the city. Overall; recommend hotel; especially for those who want peace.

The breakfast can be improved by providing more choices of bread and other stuffs that can make the breakfast more suitable for Arab people. At least when having some Arab guests such consideration to be taken in mind. Further; the music at the breakfast time so noisy and very disturbing. I don't know who wants that music like that?? For me; at all I didn't come for that hustle and bustle.

The staff were very welcoming, especially Julia who was very helpful in organising taxis and generally looking after us. The location of the hotel is excellent for Old Town. The entrance foyer is grand and impressive. We liked the rooftop bar too. It was wonderful for watching the sunset. Our room was large and on a corner with large windows so we had excellent views of the town and the coast. The bed was very comfortable and the shower was brilliant. There was plenty of storage space. The swimming pool was a nice bonus and the gym was very well equipped - excellent facilities. If we visit Phuket again, we would definitely stay at this hotel again. Thank you for a great stay.

The room was a little dated but was clean and well maintained so it was not an issue.

The hotel is very near the city center (walking distance) and to several restaurants, so the location is very good for those wanting to visit the historical part of the city and to go on tours. The rooms are very spacious, with a comfortable bed. The decoration is more in the classical (old) style, but I do not see a problem with that. The bathroom is good. The pool is big, and the view from the rooftop bar is very nice. The breakfast is good, with lots of food options. They provide beach towels, which is nice.

Although the breakfast room is big, the hotel receives big groups of coach tours that floc together to the breakfast at some given times. So it can be difficult to get a table to sit when all tourist from a group are there at the same time.

A great choice if you need to mix a business trip and holidays. In the center of Phuket, very close to the old town, but better located for moving around Phuket. Wonderful breakfast served on the top floor with unblocked view till the sea.

Honestly I can not find something that I truly did not like. The furniture are a bit dated and the facility could get good use of a general refresh as has been already done on the top floor. However everything is well maintained and the service of the personnel is warm and effective.

This place is fit for royalty. A warm welcome in this glorious hotel decked out with finery and a spacious reception area. The rooms are big as well, with fantastic views over the city. Make sure you have a cocktail at Twist bar for a wonderful night view of Phuket Town. A piping hot shower is followed by a pleasant peaceful kip in a big fat comfy bed. But it doesn't end there. Have the delicious breakfast to start your next day. With a late check out of 12pm this is the King of all hotels in Phuket Town. I will definitely stay again.

Very hard to find fault. Just be aware that any transactions made on the premises do incure a 17 per cent fee but to be 'fare' to the hotel they do mention this. Perhaps it would be better if they just had a one off fee free price to avoid any awkwardness.

The location to old Phuket town is great

The bedside lights in the room didn’t work

The staff were amazing. This hotel is great value for your money and far exceeded our expectations. It's very big. Up to 19 floors from memory. The Gym is very big and fully aircon'd throughout. The pool is beautiful also. The bar on the 19th floor has the best sunrise/sunset view. Breakfast buffet was amazing. Be warned there isn't much western food variety but we didn't mind. There are taxi hagglers infront of the hotel for any unplanned trips. Ask at reception and they'll organise for you. Overall we enjoyed our stay here.

It's very outdated. All furniture and throughout is very old. With old, brings a musky thick cupboard smell. Be warned.

The moment you arrive you are treated like royalty. The staff showed us to our room and went above and beyond helping us with taxis and other bookings. The location was perfect for exploring the area. The rooms were big, clean and welcoming. The breakfast catered for all nationalities and the food was fantastic. I would highly recommend this hotel .

There was nothing I could say that I did not like.

The staff are extremely friendly and helpful. The rooms have great views and the hotel is located in the city center and just a few meters away from the bus terminal, clock tower, and many other famous restaurants in the old town. We simply loved our stay at the Royal Phuket city hotel.

Nothing to complain about.