Love the beds, so comfortable. The location is excellent. Great view and the kids love the pool. I love the gym. And everyone loved the breakfast buffet. The staff are lovely and friendly. Easy walking distance to the beach and shops.

We were hoping for the bathtub in our room. For the price, we should have been able to take the better quality rooms. The hotel was not full. And as repeat customers (we live in Thailand full time and I always book two adjoining rooms), I think they should have given us the family rooms with bathtub.

The staff was incredibly helpful and friendly. Always attentive to our every need. Quiet location, very relaxing. Rooms had spacious balcony with a fan in balcony for added comfort. Pools were ample and had water slide, diving board. Breakfast buffet had ample selection for both western and asian cuisines.

The hotel is located on a hill, and staying in some of the higher up building requires taking the free provided cart by the hotel, or taking several (and I mean several) flights of stairs. My partner and I are young and active so could do this daily but definitely noticed some of the less able guests having a hard time. This isn't a real dislike on our part, but rather an advice to people who are less mobile to make sure to try and request a room in one of the buildings closest to the lobby. This hotel is great value for money.

Sunsuri exceeded our expectations. It was not only defined by luxury but also by the quality of people who worked there. Each and everyone was a delight - and this made our stay at the hotel truly memorable and one of a kind. We checked in at the hotel at a very bad season - the rainy season, when everyday rains the entire day. It was very grey and quiet but that did not stop us from enjoying our stay in Nai Harn. Sunsuri was the culprit of our joy and relaxation and it was worth all the money spent. Room We were happy with the size, the lay-out and with our room, we can have a good view of the lake and the a bit of the beach. The room is romantically lit, hence there isn't a lot of strong lighting in the room but we feel that was the overall theme of the hotel. Breakfast The breakfast has a wide variety of options and it changes everyday. Pools / Recreational Areas They had 5 pools! We enjoyed every visit to the pool even if it were raining, we did not miss the slide! Kids and kids at heart like we were, enjoyed every bit of that! Location It is an hour and half drive away from the airport - old town or Patong but we wanted the serenity and quiet. This is a great option for families and couple who want a get away where silence and relaxation is needed. Tours We did not have the chance to try these, but they were readily available and arranged at the front desk. Staff And lastly the staff that made our stay memorable Miss Aom and Miss Suay at the front desk who welcomed us and checked us in smoothly Mr. Wut (our favourite person) at the restaurant who always asked how we were and gave us tips about the interesting places in the area, and how to get around Mr. Donnie and Ms. Ma who cleaned our rooms thoroughly even if we were there and keeping an eye on them :D Mr. Pepe who helped us with our luggage, transported us to the beach Thank you so much and we will definitely come back with family and friends to share the joy which we had during our stay.

That our stay was too short.

The Grand Pool Room is exceptional especially the view

the Wifi was terrible get disconnected frequently and you have to enter the pin number every time

Everything! The staff were so friendly and helpful, the room was spotless, the pool was beautiful as was the view from our window of the pool, and a temple in the distance. I loved the balcony with the large outdoor lounge. It was also very quiet at night and comfortable with aircon that worked well. The sheets were so soft and everything felt luxurious to me. The bed was super comfy, as were the pillows. The buffet breakfast presented a variety of Thai and other Asian dishes which was interesting and yummy. However they also had the usual Western fare, both hot breakfast and continental. I was really impressed with the variety. We also tried the restaurant one night and the Thai food was excellent. Also the location was quiet and didn't feel overly touristy.

We wished the table tennis/games room was open. At the end of the trip the staff told us they could open it upon request, but there was a sign on the door that indicated it was closed for the time being, and so we didn't know to ask. It was a shame because it rained on our trip and this would have been a fun activity.

The staff where exceptional would do anything to help, so friendly and kind. The spa staff were very knowledgeable, I would recommend a full body massage. The breakfast was fantastic so much to choose from. The restaurant manager was helpful in suggesting place of interest so was the reception staff. Loved the pool one of the best features, also the pool bar and restaurant. Happy hour.

To much stairs.. but the staff was willing to drive you up and bring you down. we walked down a lot, but used the ride up in the last few days. I think it would be more cost effective especially during high season when there’s lots of guest, or maybe a walk way.. I don’t know just a suggestion.

1.) Walking distance to Nai Harn beach (big, clean, a lot of F&B options). 2.) Short drive to Ya Nui Beach, very nice quieter family oriented smaller crystal clear calm beach. 3.) Very good breakfast buffet, it was good enough it didn't bore me after 2 days (I had it 4 straight days during my stay) 4.) Spacious clean room. 5.) Warm water pool. 6.) Water slide and legit diving platform

This property sits on a cliff, the rooms are spread out. Requires pickup truck to shuttle you from lobby to room and vice versa which is a decent size of inconvenience. 4 meter deep diving pool is right next to kiddie pool which doesn't make sense. It's nerve wracking to let the kids play in the kiddie pool without having to glue your eyes to them all the time to make sure they don't wander off to the diving pool by accident. It could be catastrophic.

stayed 5 nights in total, very spacious room with balcony where can see both lake and (far away) ocean. Breakfast with various choices, everything is fresh; very nice pool which is divided in different areas, sun baking or pool jumping or just relax can be satisfied all. Staffs are friendly and efficient, specially the manager of the booking department who has been really nice. Beach is 7 mins walking distant, hotel also offer free shuttle to there.

stairs to walking up back to the room, in the middle of a hot day could be 'hard'...but its affordable anyway.

Huge room with a bath on the balcony within easy 5 min walk of the beautiful Nai Harn beach, where there's a good selection of bars and restaurants. There's a bus to Nai Harn beach, but we didn't use it. Other, even better beaches are a 15 minute walk away, or a short cab ride. Nai Harn town is a 15 minute walk where there are lots more bars and restaurants. Hotel is set in lovely green surroundings high on the hill, with views over the Nai Harn area. Breakfast is great and massively varied, with nice tables overlooking the jungle-clad hills.

The size of the hotel. There's a buggy up to the rooms at the back! And a little tired considering its 5 star rating. Very much package deal central rather than authentic Thai experience. Also the view from the room, which overlooked the roofs of the rooms below. We stayed in one of the better rooms, but it looked like some of the smaller rooms had better views!

Very relaxing stay and the staff were excellent. Nice quiet atmosphere (although may be different in peak season)

Variety of food at breakfast was great, and there were a few good items (e.g. banana bread), but most of the rest were just okay.