Everything. The room was very comfortable, breakfast was excellent for variety and choice. Pool was lovely and perfect location for massage, pubs and restaurants.

The only slight problem was that other guests would save pool beds and not use them. We didn’t have an issue as when spending the day at the pool we would be down early. However, frustrating to see others miss out and some people only using their pool bed for 10 minutes but keeping their belongings there for just in case.

Beautiful views, amazing pool and clean, spacious rooms. HUGE glass shower in the centre of the room. Steps from restaurants & bars & the Fisherman’s Village. A good breakfast with some items & coffees prepared to order. We hired a car through the hotel - easy, reasonable price (£40 for the day), great car. Do drive round Koh Samui, it’s easy & mainly one circular road. We went into the mountains - great fun but you can’t get across, the road was too poor on the top. I’d recommend this hotel, we’d stay again. Near to the airport but no noise etc.

More storage, the tiny wardrobe between 2 isn’t enough, and the room has plenty of space for more furniture. Please can you get a woman in to sort the lighting. There is no mirror without a down lighter above - you try doing your make up when you can keep my just see your face! The wooden plinths around the bed are begging for unsuspecting ankles to bash into them & late night loo trip bruising. Not user friendly. Charge sensible rates for your space, no one will use it when the spa’s on the strip are so cheap & great quality. I know I’m being picky but these are easy to sort & would improve the customer experience hugely.

My second visit to Hansar actually, it is got one of the best locations, fisherman village shops/restaurants & bars are right next door, the rooms are comfy and well maintained, the pool is gorgeous with a lovely view of the beach, the staff were really warm and super sweet,

- I think the should re-name the room i was in, i had asked for a sea-view room and what i got was a ground floor behind the pool seating room and when i asked they said this is the sea view. It wasnt. I was just staring at people’s heads on the pool chairs. - the last day of my stay was u really unpleasant, they decided to renovate the room right next to mine and were operating a floor buffer machine that started early morning till late afternoon and wall bangs gave me a headache and as soon as i opened the terrace door the smell of paint was overwhelming. It ruined the last day of my stay. I at least should have been notified of the work in advance so i could have changed the room or even booked somewhere else for the last two days.

We loved the location, the lovely pool, the massive balcony with sea view, the comfy bed, the service from the staff was great and the breakfast selection for a vegan family was the best we have had.

The room had a slight damp smell from the air con and marble floor was a little slippery. The room needed a touch up decor wise, the balcony door was a but worn and the walls in places needed a refresh.

The hotel is beautiful, well located next to the fisherman village and the beach walkthrough with many restaurants and bars. Rooms are specious and well designed, but have no inner doors so the bed area, the vanity mirror and sinks, toilet and shower are all sharing one space with no doors to separate between them. Staff is super nice and accomodating.

Rooms have no inner doors so the bed area, the vanity mirror and sinks, toilet and shower are all sharing one space with no doors to separate between them.

Fantastic location that was very peaceful but within a 3 minute walk to all the buzz of Fishermans village

Bathrooms are open plan with the bedroom so little privacy for friends. Even the loo didn’t have a proper door - so you need to know each other very well

Amazing location. Beautiful comfortable stay

Menu should be more diverse , include chicken & veg dishes with continental taste as not everyone is Sea food lover.

The staff were great, especially Noi who looked after us by the pool who was attentive, professional, and made us feel very welcome. The bed was extremely comfortable, and it was lovely to have a big bath tub in the room. Breakfast was fantastic, with a massive selection of foods from around the world.

The room smelled damp. The coffee facilities in the room were very basic and there was no milk. The minibar was also very basic for a 5 star hotel. The air conditioning was too powerful and noisy, so woke up freezing! It would be nice if they had a second adults only pool, as there were large family groups who took over the pool area and were quite noisy. There is plenty of space for this. The gardens in general are quite sparse, with just a huge lawn. It's a shame there aren't more tropical plants which would make the outside space feel much more special.

Location on beach front was perfect, it was also adjacent to the popular Fisherman’s Village area full of shops, restaurants etc with regular markets in same area. The rooms were spacious, we had a sea view which was perfect the balcony is also well appointed and large. The swimming pool is also nicely laid out and a great size. The staff at this hotel were excellent in every way. Ps we had daily breakfast which was perfect in terms of quality presentation and variety.

The pool bar cocktails were so weak even on happy hour where a discount applied they were not with buying. This was not only our personal experience it was also a talking point with other guests. In fairness to the hotel I also raised in the customer satisfaction survey handed to the hotel team.

great staff. excellent service.

only problem is the band playing at the swimming pool bar on Saturday night until midnight. And another guitar player on Thursday night at the restaurant playing until midnight. Because of the inability to sleep 2 nights I would sadly never stay there again until they stop those loud musicians on Saturday and Thursday until midnight. Too bad because besides that it is sn excellent hotel. But I want to sleep at 9:30pm and not at 12:30am.