I passed 2 nights with my family in Royal Kenz Hotel in Hammam Sousse, it was is a wonderful place, featuring an amazing pool and engaging animation. During my stay, the maître d'hôtel, Mr. Borhen Yahyaoui, was incredibly supportive and enthusiastic. His attentiveness and enthusiasm greatly enhanced the experience, creating a welcoming and relaxing atmosphere that made the vacation truly unforgettable.

The hotel’s main weakness is its security. I left my car key with the hotel’s security guard in the parking lot, but unfortunately, the car broke down. Due to its poor positioning with the steering wheel turned all the way to the left (it’s electric), I couldn’t move it. The first tow truck couldn’t remove it because of the bad parking, and when the second tow truck arrived, they refused to enter, claiming they were unaware of the problem, even though we had been waiting for 8 hours.

The staff are all so friendly and wonderful. The hotel was clean and relaxing. Felt like a real holiday. I will miss all the staff. It was my second stay here and i will be planning my next stay in this hotel shortly

clean hotel and very helpful agents In terms of food: Very good free all day breakfast with green wristband Clean and warm swimming pool A wonderful massage with the masseuse Haifa We spent 3 days of unforgettable holidays Thank you for your hospitality

Pool was very much clean All staff was friendly Eat all fresh and new Great program animation And conftabal room and clean

everything

Animation, rooms and swimming pool very nice. Restaurant with big choice

Buffet too much crowd, hotel not immediately on the beach

it was a very good experience. I recommend this hotel !!!

Reception staff was great and garden of the hotel was fantastic

The staff was very helpful and kindly.

The room doesn't reflect the 5 stars values. The room is small, no boiler, no tee and coffee, no welcome fruits, the bathroom is not 5 stars rating ( pas de cap de bain, teeth brush shaving items) usually found in 5 stars rated. No iron, TV very small.

nothing

As a newly married couple, we booked only one night but we arrived to the hotel at 3am means we didn't eat no dinner no breakfast because we were very tired and we didn't eat even the lunch. We expected that the hotel would do something special or exceptional to us because we didn't stay a day only few hours. The housekeeper opened our door while sleeping without knocking the door. Also, the controller arrived before 12 for check out while we were very tired we slept only few hours. She asked us to leave it's time for check out without understanding that we are a new married couple.