I had a wonderful time at YOI IS Holiday Hotel in Trabzon. Amazing location in city center. Key facilities such as supermarkets, pharmacies, shops, restaurants, are around the hotel. The hotel is exceptionally clean and comfortable. High-level of hygiene. Free Wi-Fi and high-speed internet. Fresh and delicious food provided at the restaurant. Excellent spa facilities and services. The staff are gorgeous and extremely helpful. special thanks to the reception team for their support in upgrading my room and providing me all needed support for easing my stay. The restaurant staff are excellent and do their job perfectly. Special thanks to the restaurant team for their great well-done job. The cleaning staff are excellent and do their job perfectly with great manners. Special thanks to all. Excellent value for money. I will stay at this hotel again definitely. I highly recommend it.

Nothing

Everything: room, beds, breakfast, location, staff

bad smell in the bathroom

The location is excellent: centrally located in a nice neighborhood full of local shops.

Staff too worried about the early settlement of the bill. After telling me upon check-in that I could settle when checking out, the following day I found myself locked out of my room. I had to go to the reception and pay the bill in advance in order to be able to go back to my room. When I protested, the manager told me that the clerk I talked to when checking in did not know the procedure... A bit rude... Besides, they already knew me because I had already stayed at the hotel a few days earlier.

Everything ( staff are nice, room is spacious, location is good, bed is comfortable, nice view from balcony ..) In overall I recommend to stay here.

The toilette smelled very bad Some other poeple smoked in their rooms so we could smell it The breakfast was nearly the same everyday, bread selection and drinks is very poor

The breakfast was nice, though a variety of desserts was just OK. The location is great.

The towels were clean - yes, however, the colour ( maybe out of washing them alot) was grey and not really white.

everything was great in the hotel during our stay the hotel was near to everything it was a comfortable stay and staff were good and helpful rooms were really big and clean we asked for taxi and it came within 10 minutes the windows were big but without a view we asked the staff to call different hospitals for PCR test and they were totally helpful toilet was big and the shower box was big as well breakfast buffet was good as well and they took care of the details because of the COVID19 i liked every single thing during our stay i would book the same hotel again if i visited Trabzon

nothing

Big room with excellent location

The staff is rude

Breakfast is excellent and location is nice

No good views and wish there was a swimming pool. Cleaning service is slow but they clean good and don't refill bathroom amenities

Extremely friendly staff both in hotel and spa. Large and comfortable room. Good spa - hamam, massages were great

Window on the opposite wall. No view at all. I booked large room with 2 beds, but in fact there are 2 rooms for your choice - large with one bed and sofa, smaller with 2 beds. For 2 adults and 3 kids we selected 1 var... Breakfast is good but not the best to my experience. Lack of hot vegetarian dishes

big room, clean

when we arrived at 02:30 at night and checked in, they did not prepare our 3 months baby crib ( they knew we have a baby ) when i told the staff i want the baby crib now he told me it will be ready in the morning but i insisted, and they did bring one . and second thing i did not like is the breakfast coffee from a machine abd bot quality coffee