The location, I look to use the metro and it’s literally 2 minutes away from Sharaf DG Metro Station. I like the fact that it lives up to its expectations as a four star hotel. Extra point for having a scale to manage luggage.

The Food or rather the breakfast, it was too typical Indian food not catering much for other cuisine preferences. I love and enjoy Indian food but not much on the breakfast options.

The staff on reception were absolutely fantastic . I can not thank them enough . From arriving and being given a choice of well equipped spacious clean rooms to getting taxis and Ubers on NYE and explaining all the room services to giving us water on check out , they just did everything they could to make us have a lovely stay . A huge thank you to all for going the extra mile for your guests . I hope that you all have a wonderful 2023 . I hope to see you again soon : Ahsan Adel Dawooda Meryl Heidi Sachin

There was nothing not to like. This hotel was the cheapest out of the last 20 I have stayed in in the UAE and they provided the best customer service !

Very helpful and friendly staff and very comfortable room.

The location was great in terms of being close to the airport and train, although I was approached 4 to 5 times walking near the hotel across my two day visit (not the hotel’s fault at all) and had people approaching me and making comments about my weight. Although I’m by no means in the best of physical condition, I have never experienced this before elsewhere in Dubai (or in the world). On each occasion I was simply walking and not engaging with anyone. It was very odd to experience this multiple times from different people each time.

Location within 2 minutes walk distance from Metro, very friendly staff, the hotel provides early check-in - need only wait until they finish cleaning up the room. During waiting time provide WiFi access, soft drink... The room was clean and big enough.

It is impossible to add a bar bill to the room invoice and the same for breakfast - if you book a room without breakfast but want to have it - the customer should pay with a credit card every time and breakfast room counter. It is impossible to just add the breakfast value to the room invoice or pay all with one payment at check-out. Means - keep your credit card with you all the time. Before arriving I several times wrote to the Hotel concerning the early check-in possibility. Never received any answer... At check-in, I received an explanation that the hotel could provide it if rooms are available and that is known only when customers checking-in... Why this can't be explained by a simple answer in an e-mail?

This hotel is very conveniently located, at just 10-15 minutes drive from the airport (great when you arrive late) and right at the center of Bur Dubai. The charming old city area (Bastakiya in particular) and the Dubai museum (closed at the moment) are just 10-15 minutes walk from the hotel. The room and bathroom are slightly dated but impeccably clean and we slept really well. It was very good value for money at under 100 euros per night. The reception desk kept our luggage the next day, after check out, while we went sightseeing.

No strong negatives. It would be time to update the room and bathroom decoration, but quite frankly, it's not a big problem.

This hotel now operates under new management. I always stay at this hotel during my visit to Dubai. Close to metro, restaurants and market. The other reason I choose this hotel because of sauna. All staffs are very attentive and helpful, specially, Jonathan at the front desk, who provided me free upgrade to a larger room with nicer view and also allowed me for late check out. Bhojraj at the gym/pool and Dawod were also very helpful. Full value of money.

Now they have a night club at the ground floor and you can hear the sound up to the fifth floor until 3 in the morning. Doesn't look like the property is maintained as before. Broken umbrella at the pool side, low quality green tea and coffee bags, etc. which they need to improve. Also, now they start charging a high charge of AED 100 for extra guest which doesn't make sense.

The Personnel were warm and courteous and always helpful. The location of the hotel is ideal for our business and access to Metros, Eateries or Sundry Shopping. The rooms are very quite and comfortable. Breakfast served is very good.

The only issue noticed was that the internet access inside the room was dropping off intermittently.

Due to heavy rain, we arrived at the hotel much earlier than check-in time and Jonathan gladly checked us in as the room was already available. All the staff were polite and helpful. Parking was easy as well once I got to know the location (which is on the backside of the building).

The travel desk (Waleed) is the 2nd worst travel agent I've experienced in my life time. The hotel probably has no connection to the travel desk but they really need to get rid of this man who basically sells by telling blatant lies. If you are reading this review, simply buy an online package instead - it is cheaper and will have better description. The other thing is, the bathroom needs a bit of attention - water in the wash basin drained very slowly.

The breakfast is sooo good, and all the hotel staffs are very kind and friendly, they’re full of warm smile, helping us kindly, giving us a wonderful start of a day, it’s very thankful. Also, the hotel’s position is great, between 2 metro stations, one of them are transition of red and green line, also have supermarket within 2 minutes by walk, shopping mall and mobile phone shops nearby, 15 minutes to the old street by walk, it’s very convenient.

The only pity is somewhere came a noisy music and drum’s sound at the night. We guess there might have club nearby, but we’re tired, so we never fail to fall asleep.

The hotel is very clean. My room was comfortable. Its of no fault on hotels part but due to heavy traffic getting taxis can be tricky but I suggest to ask reception ( they are very helpful( to order you one rather than trying to book one through s'hail app. Very well connected to metro and bus. You are very near to Al fahidi museums and points of interest . Take an Abra across the creek to the souks . the closet beach is La Mer less than 15 minutes in a taxi ( no traffic) or you can get a C10 bus from Burjuman metro station 30 minutes. The pool is not huge but great to hang out in the morning early afternoon before going on your visits . Pool staff very lovely in fact all the staff are brilliant. I would come again.

If you are planning trips that need a taxi ride over 20 mins just be aware of rush hr traffic and you may want a careem taxi for this. ( a taxi booked a tour desk will cost 150 dhr about £30) there and back to JBR beach. An RTA taxi is cheaper but cost may add up in rush hr. If you want to be near the JBR beach then probably best to stay downtown but you can get there in under an hour on metro.