The staff are very friendly, resourceful and welcoming right from security, maintenance , reception to top brass management staff. I felt so at home with service that I was essentially on first name basis with most- Sizani, Angeline, Subash Swaraj, Rabi, Cris, Ramon, Washington, Geoffrey and the list goes on! truly excellent service. I was was provided with excellent attentive care, and given a lot of general advice and information to help me navigate my stay in RAK. The claypot restaurant had some excellent food , the breakfast and the breakfast was great. The huddle bar is an authentic hangout! The manager of the bar, Sylvia was very proactive in ensuring customer satisfaction. ( She is also an excellent pool player, I enjoyed many losses!). Definitely coming straight back here on my next visit to RAK. Kudos!

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If you just need to overnight in RAK for early morning activities (Jebel Jais cycling, etc.) it has great location and the price is very reasonable. The hotel is clean, room is nicely decorated, very modern

The double bed is too small, I would perhaps add slippers to room amenities. One thing which was driving me crazy was the AC control, I dont know if we did not know how to use it correctly, but it has very bright light which is shining throught the whole room at night. Called by reception 2 times unnecessarily when trying to rest, fire alarm at 3am. No parking space offered upon check-in despite the same requested in reservation ( there is option to park on sand area around hotel)

Citymax Hotel Ras Al Khaimah stands out with its unbeatable central location, granting guests effortless access to popular attractions, shopping centers, and an array of dining options. Exploring the city becomes a breeze thanks to the hotel's convenient transportation services, enhancing the overall experience. When it comes to dining, Citymax Hotel Ras Al Khaimah spoils its guests with an impressive selection of on-site restaurants offering diverse cuisines to suit every palate. These eateries are renowned for their delectable dishes, and the breakfast buffet receives high praise for its extensive variety and top-notch quality. In terms of amenities, the hotel boasts a fully-equipped fitness center that enables guests to stick to their exercise routines throughout their stay. Moreover, the inviting swimming pool offers a rejuvenating oasis, perfect for relaxation and unwinding after a busy day of exploration.

None.

I stay in City Max in a semi-weekly basis. The hotel is great for business people or solo/couple travellers on budget. Easy entrance and fast check-in. No large lobby so you can easy go to the room. The design is simple and nice. I finde it quite, and very clean. There is a Sport Bar. Cross the road to a shopping mall. Dont expect luxury but expect a hotel to meet your need to stay only.

No loyalty program. Beds are bit not comfortable. Curtains are not fully covers sunlight. Coffee is expensive. Gym is tiny. Showere room leaking water to the bathroom area (most of the rooms). Parking is always full (front).

We had stayed for several times. We liked it so much. The hotel room is clean, spacious and new. From the reception special mention to Vibin (receptionist). Every-time we are coming he always make sure that our room is nice, and in the sea view , upper floor. He is very polite and friendly. Housekeeping always attends quickly if we have something to asked. We really appreciate their attentiveness and friendly gestures.

Nothing much, we just noticed that when Vibin is not their, we didn’t get a nice room. I think 3 times we came and checked-in , but the experience was not the same as we are expecting.

Very near and clean nice location

One their hotel receptionist black woman ms. Lenz or lizb forget exactly her name. They need to be professional and they must need to train Her again bcz of Rudeness she didn’t care how to face the customer Must be be smile if can’t smile. Shall not be Rude. Rudeness doesn’t deserve with any hospitality or receptionists people. Also we didn’t like bcz must be 2 towels for each person. AND the one advice. Now in this ERA 2023 they shall nit knock ✊ the door 🚪 for any msg. There is house phone ☎️. Then house phone. Fir what ??????

The room is nice,Nika the receptionist was very welcoming and she assisted us on our arrival.Before our arrival I tried calling the hotel informing that we will be arriving late like 12mid since we are still far.So the receptionist Nika,answered my call and I'd asked her that if we can pay direct to the property ,since my credit card is not working. She happily agreed and guaranteed our booking not to cancel without hesitation. It was a great experience. For sure to come back soon.

Location is quite far

Room size for a 3star property is very good. Reception staff were nice.

Breakfast was underwhelming. We asked the chef if we can get a sunny side up egg but he said that no he cannot give. We are told to get from the plain omelette egg that he already prepared and kept at the buffet. Coming to the all day dining, we understood that it’s a 3star property so we have our expectations set accordingly. But what we experienced was just too less. Then we asked the waiter if he can get us some clean fruits from inside the kitchen since we saw some kids playing around with the fruits at the buffet, so we said that there is no way we will take fruits from there. What he did was he took the fruits from the buffet and transferred them to the kitchen, and he never gave us what we asked. So we left the restaurant very disappointed.

I recently stayed at the Citymax Hotel and had the pleasure of interacting with Angeline, the receptionist. From the moment I arrived, Angeline was incredibly welcoming and friendly. She went above and beyond to make sure I was comfortable and had everything I needed during my stay. One of the highlights of my experience was when Angeline graciously switched my room to a king bedroom, which made my stay even more enjoyable. It was clear that she truly cared about my satisfaction and wanted to make my stay as pleasant as possible. I cannot say enough good things about Angeline and her exceptional customer service. She is a true asset to the Citymax Hotel and I would highly recommend her to anyone staying at the hotel. Thank you, Angeline, for your kindness and professionalism

The hotel's location is near from the services and restaurants. The staff are very polite and cooperative. Mr. Sameh, the reception manager goes above and beyond to make sure you got your requests done on time.

The bathroom amenities, such as cotton buds, combs, tooth brushes and toothpaste, may use some improvement, but overall the value of the rooms is good for the money.