Booking.com had to reallocate my booking to Highfield Hotel from another I had booked but had closed down when I arrived. Although Highfield may not have been what I would have chosen it proved to be excellent in so many ways. The staff were very friendly, welcoming and always ready to help. Room was excellent and very comfortable.

I had selected my original hotel for its Evening Meal Menu which had a wide variety of meal choices. Food at Highfield was still exceptionally good though choices limited to bar meals with chips or a Thai restaurant. However, I enjoyed all the meals and especially recommend fish and chips with a very light batter and excellent fish.

The facilities at the Highfield were excellent. We had a lovely size room with a huge bed. Lift was convenient and easy access. It was very clean and tidy throughout. Bathroom had a great shower with strong water pressure . The area was nice and quiet , wifi coverage was fab. Balcony area was a nice touch . Breakfast was tasty and the staff were very polite and approachable.

Smart TV facilities would have been preferred to out dated freeview. Maybe 2 chairs and a table on balcony to make it more useable. The 5 items for the full english breakfast could maybe have been a bit more like 6 or 7. But nitpcking it was a lovely hotel and a relaxing stay.

The room was very spacious for the kids to wonder around and have their own space. The kitchen facilities were great. This helped with storing food away and helped to keep the kids away from hot drinks. Having two separate rooms meant that the kids could entertain themselves watching TV in one room and I could relax watching TV in the next room. The balconies had amazing views, especially as the sun set and would be great to sit out in the summer. It was made of concrete and very safe for young children. The beds were spacious and the room was quiet with it being next to a main road.

The room had a draft and the heating didn't come on during the night so I was cold. The bedding could have been softer

The staff are lovely. Really helpful and friendly. There's a lovely view and our room had a balcony. The shower was powerful. There's a bar serving food and a restaurant. The decor is fresh and the place is very clean. It's easily accessed from the Belmont park and ride.

Maybe just a few extra touches missing, like bottled water in the room or biscuits. The breakfast was very nice although only 1 type of pastry in a pre packaged wrapper. The cooked tomatoes were tinned-that's just a personal bug bear!

Location was ideal for visiting my son who lived nearby as well as easy access to Durham and transport links to Newcastle, the room was a good size, clean and very comfortable. Breakfast was ok, lots of choice but we did notice a couple of people had burnt items on their plates. We ate in the bar on our second night and it was good value and food was nice.

Our room didn't have any view and although the window did open we were concerned about security as it opened onto a path down the side of the car park.

Room was good - we had the bridal suite - we booked for space not for a wedding - which was very spacious . The restaurant - fusion Thai etc was excellent for our evening meal - we took our 3 grandchildren with us all adults & everything we ordered was great -good value & service was excellent would definitely recommend.

Breakfast was not good - definitely different to our excellent meal the night before - just took grandson with us because he is always hungry - but disappointingly most of the food served including bacon were flavourless & the tomatoes tasted as if from a tin - poor value & we still had to feed the grandson.

The building and rooms were lovely, the bar, breakfast and restaurant food was also lovely... and the staff were absolutely lovely.. looking forward to our next visit 💙

It's difficult to think of any criticisms, the only thing I wish was different was the breakfast time for the weekend. I'm guessing lots of people enjoy the bar and restaurant on Friday/Saturday.. then struggle to get up for breakfast 😁

Staff very friendly and helpful. Here for GNR and put out water and food for runners to take. Thai restaurant was excellent. Good cooked breakfast plenty of choice and fresh coffee. Black pudding was LOVELY! Beds were big and comfy.

Room was a bit noisy as overlooked a busy main road - but not too bad with window closed, but then got a bit hot and no air con in room or fan. Lasagne Magnifico from bar menu was very disappointing - not magnifico. Advertised as 10 layer lasagne with bechamel sauce and grated cheese - probably three layers in a very shallow dish with a slice of cheese of top. And strange the chilli con carne came with chips and not rice?

Loved everything. We were in a band competition at Rainton Arena, and this was the closest hotel. They couldn't do enough for us. How on the day of travel I added another person to my booking so have to change from a double to a triple, no trouble at all. Bedrooms beautiful and clean, fab shower. The beds were so comfortable, woke up refreshed. Beautiful breakfast done perfect. ALL staff, from Charlee in Reception, who I'd been talking to on the phone, all the bar staff, waitresses, (chefs, you food was amazing). When we're back up to our first competition in April 2024, this is where we'll be staying from now on. Loved our stay. Thank you so much for your amazing hospitality. XXX

Nothing.

We stayed with other family members to attend a nearby family function & we found the hotel absolutely fine. Our room was spotlessly clean & we found the staff friendly & welcoming. The bar area was nicely busy with locals & the breakfast was good. Our room, at the front, did have a balcony but we didn't take advantage of it or leave the patio doors open mainly due to the passing traffic noise from the nearby dual-carriageway but this is hardly the hotels fault, just an observation. I had been apprehensive about our visit, having called when passing a couple of months earlier with a room query & wasn't impressed with the staff member I dealt with but all staff were excellent during our stay.

We don't eat a large breakfast so the ''5 options'' tick box menu was acceptable to us but we did find it unnecessarily bureaucratic & it didn't impress other family members, some of whom are regular hotel visitors. Example: poached egg ticked ( the only food requested), poached egg arrives but no toast. Oh, you didn't tick toast, you'll have to get your own. Poached egg cold by the time toast done & a return to find where the butter was. Just have a standard cooked breakfast & ask if a guest doesn't want anything. Plus, retired to bar area to finish cup of coffee but had to be finished with cup quickly so cup could be washed. Staff not retreating until they had possession of cup!