The location is excellent if you want to go to London Excel. But we also found it very practical that the IFS Cloud Cable car is just at your feet and brings you to the O2 milennium dome. Light rail and metro stations are closeby and bring you to the city center in about 20 minutes. The Good Hotel supports social projects in Latin America and provides training for people who may otherwise find it difficult to find jobs. The staff was well trained, super friendly and helpful. Beautiful views on the docks while having breakfast, great place to work and have meetings. The athmosphere is really cozy and warm even though it has a bit of an industrial look.

The rooms are convenient but a bit on the smaller side.

The whole atmosphere in the hotel was so refreshing. The staff who were greeting customers were exceptional, so helpful, friendly, informative and provided excellent customer service. The rooms were compact but perfect. Clean and cool. The domestic team were so helpful, I requested a sheet as it was too hot under the duvet, this request was granted without any hesitation.

The food option wasn't great, the small menu, the staff behind the counter were so helpful and tried their hardest to help However the senior member who they spoke with, the chef possibly or manager was very dismissive and quite rude to the very helpful staff. This was my only issue but it doesn't change my review.

We loved the hotel's values - 100% profits go to the communities where the Good Hotels are situated. We had one of the 4 corner rooms - the view of the dock was stunning, the room was huge. Lovely atmosphere and decor in the lounge, bar area. Lovely breakfast - cooked and continental options available. Although under the take off path of the London City Airport, the planes stop at 10pm midweek and the first take off didn't take place in the morning until 7am - thank goodness. I was surprised that there was no TV - initially I didn't like this but we loved it in the end. We just read books and looked at the view. Couldn't hear anyone above, below or ether side. Maybe cos there was no TVs?

No plug sockets near easily accessible mirrors so could not do hair and makeup easily. I am incredibly short sighted and am only 5'2" so could not reach bathroom mirror to see what I was doing. I think the carpets in the rooms could be shampood more regularly - the odd stain here and there. It didn't even occur to us when booking that we're right under the take off path of London City Airport - didn't bother us cos we love planes but it could REALLY bother others cos those engines are loud. I wish it was a boat that actually floated.

Room is small but quite okay for a single person. Location is excellent, very near to Excel and good access to public transport Bed was so comfy and the lake view was superb! a cruise-like experience! The breakfast was also perfect at the waterview cafe!

Having no fridge was a big restriction! I do not mind having no TV, however would appreciate having cupboards too (instead of hangers on the wall) the cleaning staff may have been suffering from hair fall :( Some short body hairs was left on the washing basin and I had spotted this in other reviews too.

1. decor / location / inspiring hotel 2. staff 3. books in the downstairs - inspiring & the exhibition photography 4. no TV hotel! 5. concept of the hotel and ethics 6. I had an issue with a room, which, when reported, was investigated immediately, and I was moved to another room. 7. food - amazing chef! 8. roof top bar 9. safe 10. Great communication from management showing they value customer and their feedback. 11. would book again!

points to improve 1. shower caps should be in every room I feel for the price you pay. 2. female sanitary bag/paper would be appreciated in the toilets. 3. the breakfast discount is only if you book in advance the day before - which seems a little unfair as it seems a little pricey. 4. Nicer coffees with no plastic wrapping so more ways to be green and plastic free

Nice hotel building on water with a wonderful view. Would be nice to hear from the staff on the establishment of the hotel. Nice design and staff are very helpful. Nice location, and is well connected by metro; a Tesco is just a few steps away, where you can get most of the things you might need.

unfortunately the elevators does not work, in the meantime, there are some improvement on house cleaning.

Room was comfy and clean

Check-in took a while mainly as the receptionist wouldn't stop talking about non-related things. I appreciate the customer service however I was tired from travelling all day and just wanted to go to my room and relax before my dinner meeting. He kept asking me unnecessary questions about my journey/where I'm from and why was I staying despite me saying I was exhausted and looking forward to going to my room asap. There was a lot of noise throughout the evening, the walls were clearly very thin and I heard a man on his phone speaking through to 4am which really ruined my next day as I was exhausted.

Location was wonderful, easy access to public transport and short journey away from huge shopping outlets! The gent at reception was amazing too! Checked out before we were due to leave London, so he let us store our luggage in the hotel and pick it up later in the day. He couldn't do enough for us, and as we were technically checked out he really did go above and beyond to make us feel welcome. Also, the worry dolls on our pillows were a super cute touch!

The only thing is that there could have been more tea/coffee/sugar (think there was 1 of each?). There is also no TV in the room HOWEVER I found this very refreshing, who wants to watch a TV in such a lively, fun location?!

very nice and stylish hotel, well located close to metro & center of london, fantastic view on the docks. Rooms are small, but well furnished. Bed is really comfortable and the hotel is really silent, we slept really well. Staff is really nice and the breakfast is really good. We could swim in the Thames every morning before breakfast, which was super fun !

rooms were a bit small, but ok for a few days, also compensated by the really nice common areas & nice sofas... the big tables are nice too.

Aesthetically pleasing from the outside to the entrance to the room. It was clean and tidy. The staff were very helpful, accommodating and friendly. It was close to the cable cars for the O2. It was nice that the hotel provided tickets for the cable cars. Might be worth mentioning to visitors as this is a cool benefit (saves the queuing of buying a ticket).

The shower floor needed updating. Some toiletries like small toothpaste would have been useful. Knowing prior to having to ask about the cable cars- that the hotel offers tickets to it would be useful.