The location was excellent for my husband and myself, very close to St James's Park tube station and only a few stops to Leicester Square and also we could walk through St James's Park to Trafalgar Square and various places of interest. The hotel is super, very friendly and helpful staff and our room was lovely with a comfortable bed plus feather pillows. The management give guests complimentary wine and canapés most evenings. We really liked the bar and the bar staff were very skilled at making fabulous cocktails. Lovely hotel with a warm atmosphere.

Checkout took a while as some American guests were at reception asking lots of general questions. Would be far better if staff could have asked them to speak to Juan in the foyer who has lots of information, then those of us checking out with trains to catch could have not had to wait as we did. Or the hotel could introduce a fast checkout, giving guests the bill in their room under the door then a faster checkout afterwards.

Excellent location close to major sites and transport. Staff very responsive. Entrance and main foyer delightful. Great to know the interesting history of hotel in the WW2.

Bedrooms very small - origin as mansion block flats probably contributes. Booked deluxe at significant price and had to move as first room offered barely big enough to squeeze past bed. The second room offered was better but still limited. Also bathroom fan ran throughout 2 day/night visit. Despite reporting, no action taken.

perfect location. amazing staff ! very helpful and personable

the booking.com airport taxi!!!! buyer beware. we gave our return information and found that we did not have enough allotted time to get to airport and through check in . tried to call and adjust pick up time and after 4 calls had to simply cancel and eat the cost. poor customer service will NEVER use them again. booking.com also unwilling to help when I contacted them directly. only blemish on a wonderful vacation. but one that will most likely not have me using booking.com again.

The location and architecture of the hotel is stunning. Within walking distance of all the Westminster sights. Ramos in the lobby was wonderful.

The room we were initially allocated was so small there was no seating and no room for our luggage. As international travellers we had two large suitcases. However once we requested a room change, the hotel was very obliging and found us a larger room. As returnees to St Ermins we noticed a drop off in the professionalism of wait staff. The one morning we went to breakfast two of the wait staff were engaged in a loud altercation right beside our table. it was like being in a fish market.

The staff are very friendly and helpful. The bar area and general seating around the main entrance were very comfortable and welcoming. An unexpected happy hour exists with wine and canapes. The location is excellent and within easy walking distance of Westminster top attractions and Buckingham Palace. The underground station St James Park is close by.

While we knew this in advance, the room was very small and the room shape meant no space to walk around the bed. This is an old, historic building and this should be expected. It was quite difficult to have a light breakfast without incurring high costs..

Location was good a lot of construction around the area scaffolding made visual impression of hotel below par. Staff were excellent across the board, the bed was really comfortable had a good night's sleep room impeccable. Would have scored a 9.5 overall if able.

I scored 9 because breakfast was poor particularly the hot food sausages were nice , bacon was cold dry and unpleasant never not eaten bacon until now, if you wanted mushrooms, beans etc. It was prepared in the kitchen while hot food became cold. Croissants served cold these should be served warm instead of light and fluffy were doughy and dry.

absolutely beautiful hotel, beautifully manicured, designed and maintained. well trained, friendly and service-minded staff from all over the world. large plush towels, comfortable beds, canned waters and chocolate bars replenished every day free of charge in room. affordably priced restaurant w amazing breakfasts. old world charm. 100% best location for all tourist attractions, etc...best hotel ever...will return!

not much! walls a tad thin but it wasn’t really a problem for us. dressers in bedrooms would help for stays over three days.

If you're looking for a great hotel in a terrific location look no further than St. Ermine's. Its location is an easy walk to St. James tube station, Westminster and Buckingham Palace. It is also tucked-in to a side street that gives it a unique appeal. Comfort is as you'd expect for a hotel in this price range and it is reasonable priced for a hotel in this location. Also, the service exceeded my expectations. There was always someone there to wait on us and the entire staff was very attentive.

nothing.

I love St. Ermin’s - a beautiful hotel in a great location with an interest8g history and wonderful staff. The rooms are well decorated and comfortable.

On this occasion, I was given a very small room that looked into an inner space where what looked like exhaust machinery was located (noisy). it also had a desk over the window, making it hard to reach the blinds and power points, and the furniture was all squashed in - not much room for luggage. It was therefore a little disappointing this time around but I hope to stay again in the future.

Comfortable beds, soft sheets, excellent room cleaning service. Everyone was incredibly helpful and went out of their way to make us feel welcomed and comfortable. Great tv channel selection for down time in the room!

The restaurant/room service menu: would recommend they simplify their menu and not be too fancy. Add a sandwich or two, or have an after 11pm lighter, more simpler meals for travelers who arrive late.