The room was lovely and warm, nice furniture and clean everywhere especially the bathroom

The decor is quite outdated across the whole building. There was a low part of the ceiling in the bathroom of the room we stayed in (room 26) and there is no sign saying mind your head. My partner is 6'3" and hit his head multiple times... Also, the morning that we were checking out it was only 10am and check out was 11, a member of staff tried a key in our door to open it to clean but we were still there getting dressed, they should have knocked on first to see if anyone was still there, not very happy about that.

Very surprised it was so good for 2* and after some reviews I read. Its central locationin ,could walk to the hospital in 15 min.. Off road parking. Perfectly clean room.Pleasant staff. Decent size double rroom 42 in the annex. Really comfy bed and pillows. Good bathroom size with in bath shower. Small working tv. Lots of towels. Perfect for the 1 night we stayed. Didn't have the breakfast. Very reasonable price.

If your fussy you can find problems with the tile grout or very minor scuffs here and there. Having to cross the yard and going in the back door to reception. I thought it was way better than some reviews suggested and I would certainly stay again.

The staff were very friendly and helpful. I booked two rooms as my two grown up children were both staying in one and their room was very clean and spacious. Our room was also clean and comfortable. The breakfast was all very nice.

When we were at breakfast our room was cleaned although we hadn't booked out. We had left our flasks next to the kettle to fill up before checking out and when we got to the room they had been removed. We found them outside another room further along in a bag with the rubbish. We mentioned this on checking out and the receptionist was very apologetic. Was a mistake and at least we got them back.

Firstly,all of the staff were excellent in their communication,friendliness and helpfulness-full marks to them all.We enjoyed both breakfast and evening meal twice and considered them to be not only of a good quality but also a good price.As a vegan,I was more than happy with what I had to eat,oat milk and vegan spread provided with no problem.The twin rooms were adequate for the price with comfortable beds and good power showers and flushes for the loos.

Overall,the hotel probably needs a lick of paint and a touch of tlc.The bathrooms in the guest rooms could use a shelf over the basin to provide a home for tooth cleaning products etc..The basin in Room 45 probably needs unblocking as any used water took ages to drain away.

Staff were friendly, helpful and attentive. The room was cosy, clean and exactly what we needed for our overnight stay. The bed was comfy and clean, great water pressure and quick to heat up shower. We enjoyed dinner in the restaurant in the evening, it was delicious as well as very well priced. Our server was really friendly and we didn't have to wait long for our food. The quality of the food was better than some high end places we have stayed and for a fraction of the price. I'd recommend getting the breakfast there too if you stay, great options and well priced. Next time we are in the area we will be staying again!

The room I got was perfect for my needs. The staff were very friendly and accommodating. The location was extremely handy. The breakfast was quite good too and in my opinion worth the price but I think I'll stick to a day by day basis next time since there were many great breakfast options in the area.

Toilet seat was askew but very functional. The stopper for the sink was set too low so the drainage was slow. The lack of an informational sheet or booklet gave me no confidence in using the phone the contact reception or try order room service in case I couldn't leave my room.

The food was excellent. Good variety. Nice and hot. Very friendly and courteous staff. Comfy bed, good location.

Just a few finishing touches would have changed my rating from good to excellent. Room could have done with a bit more character. Touch of colour maybe or more pictures. Soap provided, but no shampoo. Tea and coffee provided but no water or biscuits. Restaurant was nicely furnished but maybe a little background music and a tealight or candie would have just given it that extra atmosphere.

Mid price range. Dated bathroom but clean. Bedroom on the small side and looking out over traffic which wasn’t a problem for us but maybe a problem for other travellers. Nice clean restaurant - white tablecloths and lovely food. Parking available. Leafy walks opposite hotel. All staff pleasant and helpful. Bar/lounge area. Would think the building dated back over 100 years or more. Value for money for anyone on a budget

Nothing really

My fiancé and I travelled up for Alton Towers and this place was such good value so we took a punt and booked. We weren't expecting anything special for the money but it was actually really pleasant. The room was nice and clean, the staff from the cleaning ladies to the reception were very friendly and it was quiet in the nights. We slept well and parking was free which was great. The breakfast and dinner menus also looked nice, but we didn't have a chance to have anything this time. We'll definitely look to book again next year when we revisit Alton Towers!

There wasn't really any issues at all!

Perfect for what we needed. Lovely and quiet, room was more spacious than I expected. We flew all the way to Croatia and couldn’t even get an iron for our room and here we had an ironing board and iron ready to go. The service was superb, we arrived later than expected and the bar was closed but they could not have been more hospitable and were able to source some drinks for us and the children. Super easy parking and location was perfect for our trip to Alton towers the next day.