Mercure Montevideo Punta Carretas

Location is excellent: we wanted something in a pleasant part of the Ramble and with easy access to both Pocitos and City Centre + Ciudad Vieja, that was sufficed. Very attentive and professional staff (always helpful), all the recomended restaurants and attractions paid off. Good breakfast. Nice window view.

Infrastructure could have been better. Main lightbulb of the room burnt the second day, wasn't changed. Doorframe in the bathroom was broken. Second elevator was broken 4 days into the week. Air-conditioner triggered allergies in my wife so we couldn't use it (this is unusual, it probably needed cleaning), carpet floor also had that old/beaten carpet smell (get rid of it, seriously).

The staff is truly amazing! I’ve stayed in quite a few fancy five star hotels and this one exceeds each of them in quality of their people. Location is great too!

you can tell the building is rather old and requires a bit of maintenance. Furniture in rooms needs replacing and the rooms themselves could use a paint job. The bathrooms sometimes smell. And please replace the bedsheets and towels, they are quite worn out.

I loved that the staff was very nice and dedicated to helping me solve my issue. Jose assisted me through the problem until it was fixed. The fact that I was not able to access the internet to work for a certain amount of time was definitely disappointing, but the assistance that I have received through this issue has definitely made this a good experience despite everything. They even let me check out a bit later because I was waiting for someone to pick me up. That aside, the accommodation was nice, the room was very clean and comfortable, and the view was mesmerizing.

I didn't like the fact that we had an issue with Wifi on the day that I booked a night in order to work and required a stable connection. However, this was not the fault of the staff. Apparently this is something that almost never happens at the hotel, I was just unlucky in my timing.

Excellent variety of food and fruits in the breakfast. The hotel staff was polite and thouthful in a comfortable and warming space! Nice spot of the rambla!!!

Price could have been cheaper but the location e the services were really good. Not much to conplain about.

Front desk staff were friendly and helpful, gave good advice on site-seeing and hiring bikes. Room was very good. Location was great, great views, and a huge shopping mall 2-3 blocks behind the hotel.

Nothing bad to say.

Our room was small, but clean, well equipped and with a good view of the sea. Breakfast was good. The staff were very helpful.

Nothing.

Great location. A lot of dining and shopping available nearby.

the rooms are small. could not even open my luggage on the floor.

Nice rooms with excellent view to the sea. Staff is amicable and helpful. The location next to the seaside, malecon and one of Montevideo's best Shopping Centers is great

Lack of parking facilities

Staff were fab. Top location with a great room and a view to match. Garcia restaurant near by provided us with the culinary highlight of our epic trip!

Breakfast is adequate, more than enough Early checkin was possible, thanks

Difficult to park car in the area.