the immediate exterior and interior areas are clean. several of your staff “visit” with each other in common areas and the guest is “ignored” until they have concluded their conversation. Our reservation was for 9 nights, I miscalculated and didn’t realize. we were locked from our room until we paid the full rate plus your incidental fee. we didn’t intentionally make this mistake and as a courtesy to us, your staff could have charged us the same rate we had paid - but no, you had to have the walk-in rate. this wasn’t nice and we were denied the courtesy of a conversation with management.

The location. Someone needs to remove the debris from the sidewalk.

Very Clean Large room Very comfortable beds and dark blinds to keep light out Great A/C Fridge Freezer Dishwasher Microwave Coffee machine Shower Gel and Shampoo and soap and moisturisers Hairdryer Big TV Sofa area Washing machine and Tumble dryer facilities Gym

The Breakfast was disappointing for me. If you like to load up on carbs then you will enjoy it but pre packed sausage and cheese muffins and pre packed egg is not what I call full American. More fresh fruit and less Carbs would be nice. Decaff coffee too I thought it was expensive though for the area, over $200 a night!! Would I stay again, yes possibly depending on price

The room was very clean, well kept and very comfortable. the breakfast was good too; great variety with lots of options for my picky family. The location was great too, right near the mall, Target, Walmart and a variety of restaurants.

Our room was right next to where the ice maker was (it might have been against our wall) so it made a very and loud vibrating sound that made it hard to sleep the first night. Once we figured out what it was and got used to it, we slept better the second night.

I liked the staff, my room and cleanliness, it was beyond my expectation. The complimentary breakfast was better than expected, they had variety of items.

Maybe better access to toilette items and towels. Since this is a family trip, toilette items and towels are used more frequently and it would have been nice to have extras on hand instead of asking the front desk.

Cleanliness, size of room, nice shower, kitchen supplies

The sofa bed mattress was uncomfortable. Went to Walmart and purchased $22 foam topper which made bed comfortable enough to sleep in. We left that foam mattress topper on the bed when we left

Breakfast items were good, most you could heat and eat there or take back to your room heat and eat.

There was no jacuzzi, only a pool. For those who do not swim but would like the benefit of a jacuzzi, it would be nice to have. Seniors really enjoy a jacuzzi for achy joints. Also need additional handicapped parking.

During the night/early morning of our stay, there is a noise coming from a location somewhere below our room 212. It sounded like closing a door every so often. Thank you.

Absolutely loved the breakfast! Many food choices! Loved every single thing about this hotel and definitely recommend to anyone willing to visit hanford!

Absolutely loved everything, no complains!

spacious room

lady that checked me in wasn't welcoming. I've stayed at Home 2 hotels and I get a hello. not this time. also I had family stay here and they got a brown paper bag with a snack and water...I never got one😐

This was by far the cleanest hotel we have ever stayed at. Every single staff member was friendly and welcoming. The free breakfast was amazing. We could not have been happier with our stay.