Upon entering our room, it smelled heavily of stale cigarette smoke, after a couple of hours in the room, I couldn't handle the stench, so I headed down to the front desk, and the staff immediately placed us in another room, I appreciated the quickness over my concerns, I honestly didn't think that they would do that, I was simply letting the front desk know the room had a terrible smoke odor

The room didn't supply hair conditioner The blinds didn't compensate for enough darkness in the room, heard sirens throughout the night etc

Location ideal close to Long Beach airport and next to Interstate I-405, easy access to drive anywhere around the LA basin. Room was clean and modern with good window noise screening of the above Interstate. The lobby staff here were very good.

The windows were filthy and dirty, the hotel needs to find a local window cleaner!

No breakfast but all staff were all very kind and helpful bar none! Availability of Coffee, cream, sugar was very much appreciated! Use of neighboring Hot Tub use was very helpful for a hurt foot and ankle!

Wish the swimming pool and use of Hot Tub was unavailable after 10 pm need to extend access to 12 midnight due all external activities available in and around Long Beach!

Good location. Easy on and off from the freeways. Excellent distance from Long Beach Airport.

The property needs refreshing. The room door was sticky to open. Ice machines should be located on all floors instead of every other floor.

The beds were comfortable and I liked that there was a coffee maker fridge in the room.

The light in the shower part of the bathroom either came on or it didn't. It was a slightly older hotel and things were a litte worn. Also there was a broken press-on nail clearly visible in the window of my room when I checked in.

The property was very clean and well taken care of. Staff was excellent.

There should be a continental breakfast included in the price of the room. The doors close very hard and loud. Door closers would be helpful.

The hotel staff was wonderful.

Apparently our hotel got switched, as the one we booked was shut down.... Which we didn't realize till arrival, and we're stuck miles from anything, including the three day convention we were attending.... We did not have a rental car and ended up paying for transportation multiple times a day. We picked the original hotel knowing it was in walking distance to our event. There was no breakfast, even though it was still listed, and there was NO food for us in walking distance, except gas stations

The check in and check out process was very simple and easy. Whenever I needed assistance with anything, someone was always available. A staff member named Felipe went above and beyond with his customer service skills. He assisted my family and I during breakfast.

Daisy at the front desk completely turned my morning around. Staff was amazing and the room was perfect. large beautiful bathrooms were newly updated. The free wifi was fast. The rooms and facilities were very clean and the water refill stations were so welcome!

access to the pool and gym must be made via neighboring hotel

Location was great

Windows need to be sound proof to much noise from people yelling from the pool, front desk clerk could have been more friendly