Front desk staff is friendly and accommodating. We came early and reassured us to get our room ready early, which he didn’t even have to do especially because we were early. Rooms were clean. Even the shower curtain was new or atleast freshly changed!

The stairs. Our room was in the older building and we needed to take stairs. Although it was a struggle, my elderly mom was fortunately able to climb it. We couldn’t really change rooms because it was the largest and the one we preferred. I just wished that it was disclosed on the website that the room is located on the second floor and only accessible via stairs.

The room was big and the beds were big as well. We were able to check-in late. It was clean when we entered. We had microwave, fridge and coffee machine. They gave us complementary water the first day. We had plenty of wardrobes.

For me the mattress was too soft. Since COVID room cleaning service is only offered for long stays once every a few days. They just emptied the bins and gave us new towels. It is not that bad, it's just a few years ago the rooms were used to be made daily. The breakfast was not so good but I guess that average for these kind of hotels. In the end we had our coffee there in the morning and we went to have breakfast somewhere else.

Great big room (209) with two queen beds, a good well-lighted work desk and armchair, a dining table with two chairs, a kitchenette with a fridge, microwave and a double hot plate plus tableware, cutlery and cooking equipment. Very clean. Laundry room downstairs and a small gym. Staff at reception very friendly and helpful. Concierge room to mind luggage on last day after checkout.

Bathroom tiled floor was a little cold as we were there during cold, bad weather in March. Room was very clean but decor a little dated however front desk mentioned that rooms were scheduled for redecoration in coming year. Hot breakfast and waffles in little dining room but could update to offer more healthy choices.

Breakfast was a little disappointing - very small selection, (mostly cereal and bagels) no eggs, waffles, etc. Advertising made it seem a little more appealing. Room was very large and comfortable! Great bedding, spacious bathroom. Did not expect full kitchen! What a bonus! (bad: no decaf coffee in room...) Location great! Excellent restaurants within walking distance... easy access to main thoroughfares. Staff, housekeeping, etc. very helpful. Was a little surprised at the age of the hotel. Mostly outside aesthetics. Overall, very happy with our stay... will we stay here again? You bet we will!

Jacuzzi bathtub did not work, no decaf coffee available in room.

Location was perfect for us to visit Stanford, and the room was comfortable. The staff was really nice, and offered us waters on arrival and an early check-in. For our one-night stay, it was great and reasonably priced for Palo Alto. The breakfast was better than we expected with make-your-own waffles, good coffee, and a nice selection so everyone could find something they wanted.

Unfortunately, the satellite TV wasn't working, the shower/tub didn't drain well, and the wall heater didn't work well (too hot) but we just just streamed a movie on our computer instead and manually used the heater as needed. Not a biggie for us at all, and the comfort and location helped us overlook those minor inconveniences. We initially were a bit surprised at the exterior of the hotel (more like an old classic motel) - it would have helped to have some exterior photos on the website.

This place is peaceful and quiet. I love the friendly and knowledgeable staff. This is my favorite place when I visit Palo Alto. My room is always clean and tidy. It is so nice to arrive to a fresh room as someone makes to the room and opens the window for me every time. The breakfast bar is located in the reception area. It is roomy and easily accessible. I loved all the different choices. Some mornings I like having a hearty breakfast of eggs, sausage, some others cereal or oatmeal. I can even have waffles. Breakfast is my main meal so I also eat a good amount and the attendant did not disappoint. She came back and refilled as needed and made sure we had fresh coffee.

Our king suite was spacious, comfortable, modern and clean. Separate AC in the bedroom and the rest of the room was nice. Complimentary breakfast was good. I also used the gym on site and it was small but adequate to get a good strength workout in.

We booked for 3 but the foldout bed wasn’t made up and I had to ask for it to be done for us. Housekeeping came and made up the bed but didn’t provide any pillows so I had to go back to the office and ask for them.

The location was easy to find. It's on the main drag so there is easy access to all that is along the street. George was very friendly and accommodating. He moved me to an upgraded room. But I wasn't so sure looking back at my bill that I was in fact paying for that upgrade. The food was fresh and tasty. The supply was replenished and the area clean.

Unfortunately, the water pressure dropped off. Had to shower in another unit. There was a company looking at the issue at the time.

The breakfast was good. The room was exceptional. We loved that it was so roomy and nicely updated! You don't find rooms this size and for such a great price anywhere else! Very friendly and helpful at the front desk!

The air conditioner seemed to have trouble cooling down the large room. We got it cool enough but had to turn it way down to make it comfortable for sleeping.

The location and price is excellent. Staff are friendly and helpful. The rooms are impeccably clean and comfortable.

The beds are a bit soft for us, but adequate. My only issue is that the rooms are dark if the blinds are closed. Opening the blinds exposes you to the cars and parking lot right outside. Sheers would be helpful. The vanity area is rather dark even with the lights on.