Pool was closed

The pool being closed was a major ding. And I thought I had booked a room with a terrace—which was important, because I’d planned on doing work outdoors there. I ended up writing indoors at the common lounge across from the check-in desk, and occasionally outside of the property cafe.

Great location and friendly staff

Ants we all over the middle of the room due to the charcuterie plate being left out. House keeping was not available to come to the room and other staff were “not able to assist”. They did offer another room, but that meant packing up and moving for what sounded temporary until the next day… we declined. We did push to have the bell staff assist with bags earlier than expected, 8 am and there seemed to be negative energy coming from the valet/bell lead.

Gorgeous property. Well maintained renovation, amazing rooms with everything you could need.

$$$$, breakfast at Layla was average. Toast not toasted, bacon deep fried, wait staff not very friendly. No shampoo or soap in shower dispensers.

this place is amazing. the service is exceptional. the rooms are large and gorgeous. we loved the fireplace in our room! we ended up eating at Layla for both dinner and breakfast. I didn’t want to leave. I wish we could’ve stayed there for a week!

nothing! it’s just not cheap. If I had to pick something, it’s that the bathroom had a massive tub but nothing special for the tub: it would’ve been perfect if there had been bubble bath and a bath pillow. I ended up using the shower gel and a hand towel.

Everybody from the hotel made us feel very comfortable - it was a wonderful experience. Will come back again

some small things, e.g water from the shower could leak through the door as it’s not insulated, shampoo stand was not properly fixed, but these are very small details

The service was wonderful (all of the valets, front desk, pool attendants, restaurant). Layla was a fantastic meal (dinner, and breakfast), and the facials were very good (Norma was great! although the front desk spa attendances were a bit unfriendly for the environment. The rooms are beautiful, the decor of the lobby and restaurants, truly wonderful.

A bit of feedback - would be very helpful to have a weekend shuttle, even Friday/Saturday to get to the square since Uber/Lyft is near impossible on weekend nights. While the hotel and beautiful, upscale, and the grounds are as well, the price per night at $900+ is steep and not sure worth that price. Not sure if this was

Breakfast had all the choices required, location was close enough to the square that you could go by foot, whilst being far enough away to be quite and private.

Cannot think of anything I did not like.

We stayed at MacArthur for a bachelorette party - the rooms and grounds were beautiful. Grounds had gorgeous gardens, felt private, pool was nice. Rooms are redone and spacious, very clean. The restaurant onsite is delicious - bfast/lunch/dinner menu have a lot of variation so you don't get bored. Staff was very helpful and friendly, service at the pool was great (fast, friendly, great cocktails, good food).

- asked the concierge for ideas to make the stay special for the bride, one was to get a s'mores kit after dinner - he told me on check in to come to the front desk when we wanted one and when I did the man at the desk said they had been out of them for 2 days? - we all got massages, one girl told her masseuse 3 times that the pressure was too much - her back was bruised after the massage

beautiful grounds. loved the room with fireplace. it was clean and loved the decor.

I look forward to the pool/fitness center renovation, as these amenities weren’t available.

The property is very well maintained, rooms are spacious, excellent customer service, attention to details. Emily at breakfast such a wonderful kind person to assure to provide excellent service. Michael at front desk helped us with transportation and restaurant reservations , Jeff at the bar just knew what we needed to unwind. Everyone was eager to serve, these are all individuals who made our long weekend special. Thank you !